About Figure

Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and transparency in the industry. Through the integration of cutting-edge technology, Figure’s platform fosters more transparent and efficient capital markets, bolstered by the growing pool of assets originated on its platform. This transformational journey is fueled by a dedicated team at Figure, characterized by their drive, innovation, collaboration, and passion for building from scratch. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. 

Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the financial technology space.

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About the Role  

Figure is looking for an experienced backend Mortgage/HELOC originating professional to join  our Operations team. In this role you will own the mortgage and HELOC post close process  from beginning to end and work cross functionally internally and externally representing Figure  in any document requests. The Post Close Operations Associate will manage all investor inquiries related to recorded deed of trust, note, assignments of mortgage, managing/shipping  of trailing documents, as well as processing and recording of Assignments of Mortgage. 

Join this innovative team and make a big impact!  

What You’ll Do  

• Provide exceptional customer service to both internal and external customers
• Partner with Customer Operations to ensure a smooth post close mortgage process
• Operate independently to prioritize work based on investor delivery expiration and closing dates
• Be process focused and continuously look for opportunities for improvements and efficiencies
• Review original closing documents to ensure they were properly executed
• Monitor closing packages and/or check credit packages into proprietary system that were received for shipping
• Follow up on, review, and/or request corrections on all trailing documents
• Obtain and submit supporting documentation to clear any recording needs and errors
• Cure exceptions by contacting Settlement agents, Borrowers, and other third party vendors
• Register loans with MERS/DART within required turn times and transfer as appropriate on service release loans
• Monitor, track and process Assignments of Mortgage from our partners.
• Audit files and reporting according to guidelines and, report out recurring issues and trends to management.
• Ability to secure a notary license
• Other Duties as assigned

What We Look For:  

• Experience residential mortgage lending with Post Closing experience preferred 
• Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines  
• Proven ability to provide professional and concise communications with cross functionally and resolve any issues including suspense conditions within response  deadlines  
• Exceptional customer service skills to work with external customers and cross functionally  
• Ability to organize and manage a large pipeline of loans  
• Analytical skills and drive to look for process improvements and ways to digitize and  automate processes  
• In depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products  
• Thorough understanding of Federal and State regulations including but not limited to  HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM.  
• Knowledge of State and County recording requirements and needs 

Work Location

• This will be onsite in office 5 days a week 

Benefits and Perks

• Competitive salary and growth opportunities 
• Company quarterly performance based bonus
• Equity stock options package
• Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
• Employer funded life and disability insurance coverage
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Up to 12 weeks paid family leave 
• In office, remote, and hybrid work location options
• Home office and technology stipend for those working outside of a traditional office more than 75% of the time
• Flexible time-off plan to empower employees to take the time off that they want and need
• Continuing education reimbursement
• Routine Team swag deliveries!

For CO, NY, CA, and WA residents, the salary range is $19 - $21 per hour with up to a 15% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

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