Continental Services

Contract dining and corporate catering services

Route Merchandiser

Delivery & Courier DrivingPosted on Nov 10

Full-timeSterling Heights, MI, USA$20 /hrIn-person

About the Job

Requirements

A high school diploma or GED is required.
A valid chauffeur's license, a clean driving record, compliance with all Department of Transportation requirements, and passing a comprehensive background and driving-history check are required.
Prior experience in delivery, route driving, merchandising, or customer service is preferred.
The candidate must be able to read, speak, and understand English and demonstrate communication and customer-service skills.
The candidate must be proficient with computers, iPads, GPS technology, and basic inventory systems; ability to operate box trucks is preferred.
The candidate must be able to operate pallet jacks where applicable in the region.
The candidate must be results-oriented and adaptable, balance business needs with customer requests, follow through consistently, and apply new information quickly.
The candidate must be detail-oriented, professional, comfortable with structured routine tasks, and able to follow written and verbal instructions.
The candidate must demonstrate visual merchandising ability and maintain clean, organized, welcoming product presentations.
The role requires climbing in and out of a vehicle; loading and unloading products; bending, stooping, pulling, pushing, and twisting; prolonged walking and standing; and regularly lifting up to 50 pounds.

Responsibilities

Maintain accurate inventory levels across beverages, pre-packaged foods, fresh items, and snacks.
Count, record, and order inventory according to established protocols, and complete full inventory counts as required.
Restock shelves, coolers, coffee stations, and other product displays; rotate products correctly and follow inventory-tracking procedures.
Remove, document, and properly handle out-of-date or rejected merchandise.
Load and unload products safely using proper lifting techniques and equipment.
Deliver merchandise using a company vehicle and ensure perishable items are handled and refrigerated appropriately during transit and stocking.
Optimize route efficiency to reduce drive time and improve productivity.
Ensure coolers and refrigeration units maintain proper temperatures and report deviations.
Collect money from kiosks and vending machines, follow cash-handling and loss-prevention protocols, and record transactions accurately.
Monitor and report unusual or concerning activity related to safety, security, or potential misconduct.
Clean coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas to maintain a clean point of sale.
Inspect product quality and appearance, report stale or defective items, and conduct a final walk-through to ensure standards are met.
Initiate service requests when equipment issues require technical support.
Provide training to new Route Merchandisers when regional needs require it.
Perform additional assignments and projects as needed.
Operate a company vehicle equipped with continuous driver-facing and road-facing video safety technology.

Desired Qualifications

Ability to operate box trucks.
Prior experience in delivery, route driving, merchandising, or customer service.

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

As a Route Merchandiser, you will play a key role in servicing and merchandising our vending machines and markets, delivering OCS orders, and helping maintain the cleanliness of our equipment. Your commitment to providing exceptional customer service will enhance client satisfaction. You will utilize a company vehicle, and a company owned tablet or phone to maintain accurate inventory records and ensure proper product rotation, including checking expiration dates. Additionally, you will be responsible for accurate accounting of all proceeds associated with your routes.

Maintain accurate inventory levels across all product categories, including beverages, pre‑packaged foods, fresh items, and snacks.
Count, record, and order inventory following established protocols; complete full inventory counts as required.
Restock shelves, coolers, coffee stations, and other product displays, ensuring proper product rotation and adherence to inventory tracking procedures.
Remove, document, and properly handle out‑of‑date or rejected merchandise.
Load and unload products safely, using proper lifting techniques and equipment.
Deliver merchandise using a company vehicle while ensuring all perishable items are handled and refrigerated appropriately during transit and stocking.
Optimize route efficiency to reduce overall drive time and improve productivity.
Ensure coolers and refrigeration units are maintaining proper temperatures; report any deviations.
Collect money from kiosks and vending machines, following all cash‑handling and loss‑prevention protocols; record transactions accurately.
Monitor and report any unusual or concerning activity related to safety, security, or potential misconduct.
Perform routine cleaning of coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas to maintain a clean and professional point of sale.
Inspect product quality and appearance, report stale or defective items, and conduct a final walk‑through to ensure standards are met.
Initiate service requests when equipment issues require technical support.
Capable and proficient in providing training to new Route Merchandisers, depending on regional needs.
Perform additional assignments and projects as needed.

High School Diploma or GED.
Valid Chauffeur's license with a clean driving record; must meet all DOT requirements and pass a comprehensive background and driving history check.
Prior experience in delivery, route driving, merchandising, or customer service preferred.
Strong communication and customer service skills, with the ability to read, speak, and understand English.
Proficient with computers, iPads, GPS technology, and basic inventory systems; ability to operate box trucks preferred.
Ability to operate pallet jacks (if applicable to your region)
Results‑oriented, adaptable, and able to balance business needs with customer requests; demonstrates consistent follow‑through and quickly applies new information.
Detail‑oriented, professional, and comfortable working in structured environments with routine tasks; able to follow written and verbal instructions.
Strong visual merchandising abilities and commitment to maintaining a clean, organized, and welcoming product presentation.

Location(s) & Logistics:

Climbing in-and-out of a vehicle
Loading and unloading products from the vehicle.
Bending, stooping, pulling/pushing, and twisting required.
Walking and standing required for long periods
Regular lifting up to 50 pounds
Operating a company vehicle equipped with continuous driver-facing and road-facing video safety technology

About the Company

Continental Services

Contract dining and corporate catering services

Continental Services is a contract dining management company that provides fresh, handcrafted food for corporate workplaces, grab-and-go pantry-style vending, special events, and luxury yachts. The company runs on long-term contracts and event-based services, delivering tailored dining solutions through on-site staffing, menu design, catering operations, and specialized yacht provisioning. By managing client needs end-to-end, Continental ensures high-quality food and reliable service for businesses, events, and luxury vessels. What sets Continental apart is its collaborative culture, flexible hours, and a track record of adapting to crises (notably its COVID-19 response, where it fed frontline health workers), along with its focus on reimagining workplace dining. The company’s goal is to be a trusted partner for corporate dining, events, and luxury hospitality by delivering customized, consistent, and dependable food experiences while supporting clients’ operational needs.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Troy, MI
Founded: 1989

Recently Posted Jobs

Explore more opportunities at Continental Services

See more jobs