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Caribou Coffee

Specialty coffeehouse chain with franchising

Team Member

Dining, Bar & Counter ServicePosted on Nov 13
Full-timeAnoka, MN, USAIn-person

About the Job

Requirements

  • Must be at least 16 years of age.
  • Must be able to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as needed.
  • Must have a customer service mindset and be able to work in a fast-paced environment.
  • Must have an interest in coffee, hospitality, and working as part of a team.

Responsibilities

  • Deliver guest service by building connections through active listening, personal attention, and thoughtful interactions.
  • Hand-craft beverages and prepare food according to standard recipes, customizing orders to guest preferences.
  • Move between barista, greeter, and other roles as the shift requires, taking on needed tasks.
  • Take orders and manage the cash drawer accurately while following cash-handling, safety, and security standards.
  • Keep the coffeehouse clean, organized, and well-stocked, meeting operating standards for quality and safety.
  • Anticipate the needs of guests and teammates and act proactively.
  • Make recommendations to guests based on product knowledge.
  • Identify issues that can be resolved independently and seek leader support when appropriate.
  • Take direction from leaders and balance multiple priorities.
  • Arrive on time for every scheduled shift and maintain reliable attendance.
  • Demonstrate the company’s core values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve with Love.
  • Bring engaging energy to shifts and help create an enjoyable experience for teammates and guests.
  • Maintain a learner’s mindset and continually improve skills.
  • Remain dependable and steady under pressure, asking for help when needed.
  • Take ownership of one’s impact on others.

Desired Qualifications

  • Restaurant, retail, or guest service experience is preferred.

About the Company

Caribou Coffee

Specialty coffeehouse chain with franchising

Caribou Coffee sells specialty coffee, espresso-based drinks, teas, and food through company-owned cafes, franchised locations, non-traditional sites, and a consumer-packaged goods line. It uses a multi-channel approach and a loyalty program called Caribou Perks to reward frequent customers. Its differentiators include serving 100% Rainforest Alliance Certified coffee since 2012 and a welcoming, adventurous brand that operates within the Panera Brands structure for shared resources. Its goal is to expand its footprint and product offerings while keeping sustainable sourcing and strong customer loyalty.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Brooklyn Center, MN
Founded
1992

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