Full-Time
Patient Navigator
Services for the Underserved
1,001-5,000 employees
Offers services to underserved New Yorkers
Compensation Overview
$41k - $46k/yr
Bronx, NY, USA
In Person
Associate's
 Medical, Clinical & Veterinary (1) |
|---|
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- A minimum Associate's Degree is required.
- Experience working with people living with AIDS, homeless people, or substance users is encouraged.
- Effective written and oral communication skills are required.
- Basic computer skills, including Microsoft Office suite and Windows, are required.
- Provide direct, field-based services to enrolled consumers.
- Support the implementation of a comprehensive Service Plan for each enrolled consumer.
- Assist consumers with securing housing, medical care, nutrition, and transportation services.
- Assist consumers with applications and paperwork for benefits and support services.
- Conduct regular social services and benefits reassessments and follow-ups.
- Visit enrolled consumers between regular clinic visits to reinforce treatment plans, provide appointment reminders and individual health education, coordinate transportation and health care needs, and conduct other follow-up activities as warranted.
- Accompany consumers to primary care, specialty care, and other health care appointments, as well as other social service appointments when warranted.
- Provide field-based Directly Observed Therapy services, including observing and recording medication intake, monitoring compliance levels, and assessing and reporting side effects.
- Provide critical feedback to other members of the health care team based on field observations.
- Record all service provision for daily submission.
- Facilitate groups for Care Coordination Redesign consumers.
- Document all services in AWARDS Case Management Software.
- Collect and record Primary Care Status Measures data as assigned.
- Participate in daily planning meetings with the SRO Intervention Project Team and periodically participate in team meetings, case conferences, division meetings, and required trainings.
- Participate in Services for the Underserved Quality Assurance and Quality Improvement activities.
- Report to the Program Director in the absence of the Care Coordination Redesign Supervisor.
- Bilingual Spanish language ability is encouraged.
- Experience working within an outreach model or in case management is preferred.
S:US helps New Yorkers who face homelessness, disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma access a wide range of supports across New York City and Long Island. It coordinates services such as case management, housing and stabilization, behavioral health treatment, recovery supports, rehabilitation, advocacy, and community-based programs tailored to each person’s needs. By linking housing, health, justice, and community resources, S:US delivers integrated, place-based services that address multiple barriers at once rather than focusing on a single issue. The goal is to help people lead purposeful lives, improve neighborhoods, and break the cycle of poverty for current and future generations of New Yorkers.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1978
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Simplify's Take
What believers are saying
- July 30, 2026 News12 coverage highlighted Urban Farms expanding food-security visibility in Bed-Stuy.
- June 10, 2026 Dinner for a Better New York sold out, signaling donor support.
- HRA's May 11, 2026 awards secure long-term SRO revenue through June 2032.
What critics are saying
- NYC contract concentration exposes S:US to HRA procurement changes after 2032.
- Low nonprofit net income in 2025 leaves little cushion for reimbursement delays.
- Mission breadth across housing, disability, and food security strains execution and fundraising.
What makes Services for the Underserved unique
- S:US runs housing, disability, homelessness, and food-security programs across New York City.
- Its Urban Farms and community fridges create visible neighborhood presence and service integration.
- HRA awarded S:US three SRO housing sites for 2026-2032.
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Benefits
Wellness Program
Professional Development Budget
Company News
In partnership with Services for the Underserved, NYC Health Dept launched the city's first Public Health Vending Machine located at 1676 Broadway, Brooklyn (corner of Decatur and Broadway).