StepStone Hospitality

Manages hotels and restaurants for property owners

Front Desk Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeMaryland Heights, MO, USANo salary listedIn-person

About the Job

Requirements

Experience in a customer service industry is required.
An exceptionally friendly, outgoing demeanor and a passion for delivering excellent customer service are required.
Strong organizational and multitasking abilities in a fast-paced environment are required.
Excellent verbal and written communication skills are required.
Weekend availability must be open to rotation.

Responsibilities

Greet, register, and assign rooms to guests.
Issue room keys and provide directions.
Sort incoming mail and faxes for guests.
Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
Maintain records of room availability and guest accounts.
Compute bills, collect payments, and make change for guests.
Make, confirm, and cancel reservations.

Desired Qualifications

Previous experience as a Front Desk Agent is preferred.
Previous front desk, office management, or healthcare administration experience is preferred.
Proficiency in using scheduling and billing software is a plus.

Description

What You Will Be Doing:
• Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
• Sorts incoming mail and faxes for guests.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes, confirms, and cancels reservations.

The Ideal Candidate:
• Previous experience as a Front Desk Agent is preferred
• Experience in a customer service industry is required

Requirements

Exceptionally friendly, outgoing demeanor with a passion for delivering excellent customer service.
Strong organizational and multitasking abilities in a fast-paced environment.
Previous front desk, office management, or healthcare administration experience preferred.
Excellent verbal and written communication skills.
Proficiency in using scheduling and billing software is a plus.
Weekend availability must be open to rotated

About the Company

StepStone Hospitality

Manages hotels and restaurants for property owners

StepStone Hospitality manages full-service and select-service hotels and restaurants for private and institutional owners. It takes on independent hotels as well as properties affiliated with major hotel brands, and the company works across hotels, resorts, and destination dining in U.S. hotel markets. Its operating business includes property management, food-and-beverage development, and asset management. StepStone also advises on rebranding and oversees hotel renovation or development projects, linking guest-facing operations with property investment priorities. Founded in 2009, StepStone Hospitality is headquartered in Providence, Rhode Island.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Providence, RI
Founded: 2009

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