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StepStone Hospitality

Manages hotels and restaurants for property owners

Front Desk Agent

Full-Time
No salary listed
Entry
Maryland Heights, MO, USA
In Person
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • Experience in a customer service industry is required.
  • An exceptionally friendly, outgoing demeanor and a passion for delivering excellent customer service are required.
  • Strong organizational and multitasking abilities in a fast-paced environment are required.
  • Excellent verbal and written communication skills are required.
  • Weekend availability must be open to rotation.
Responsibilities
  • Greet, register, and assign rooms to guests.
  • Issue room keys and provide directions.
  • Sort incoming mail and faxes for guests.
  • Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
  • Maintain records of room availability and guest accounts.
  • Compute bills, collect payments, and make change for guests.
  • Make, confirm, and cancel reservations.
Desired Qualifications
  • Previous experience as a Front Desk Agent is preferred.
  • Previous front desk, office management, or healthcare administration experience is preferred.
  • Proficiency in using scheduling and billing software is a plus.

About the company

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StepStone Hospitality

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Website

StepStone Hospitality manages full-service and select-service hotels and restaurants for private and institutional owners. It takes on independent hotels as well as properties affiliated with major hotel brands, and the company works across hotels, resorts, and destination dining in U.S. hotel markets. Its operating business includes property management, food-and-beverage development, and asset management. StepStone also advises on rebranding and oversees hotel renovation or development projects, linking guest-facing operations with property investment priorities. Founded in 2009, StepStone Hospitality is headquartered in Providence, Rhode Island.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Providence, RI

Founded

2009

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