Senior Divisional IT Business Office Manager

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Reporting to the Divisional CIO, this position will provide leadership acting as a Business Manager providing Chief of Staff support and management oversight to less experienced IT Technology Managers. Proactively identifies opportunities for improving IT performance to provide a competitive advantage to the business and finds ways to improve the business through the use of technology. Responsible for leadership, planning, and direction of the IT and business portfolio. Partner with executive IT leadership to understand current commitments and determine future plans. This includes the day to day functions of: operational management, risk planning, regulatory preparation, staff planning and other strategic and tactical planning related items.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

• Provide Senior Leadership, planning and direction for IT Management including setting goals/objectives, budget administration, resource planning, teammate development, hiring, disciplinary, coaching, terminating, performance reviews, establishing (and ensuring adherence to) policies and procedures and removing obstacles to team success
• Lead a team to facilitate portfolio alignment with business strategy, justification and business value, and enable enterprise prioritization of projects, portfolio balancing and resource allocation to maximize value
• Responsible for the overall development and ongoing management of a governance framework and enterprise processes for resource/time management, demand management and portfolio management. Interprets internal/external business challenges and recommends best practices
• May play lead role or technical consultant role in large or complex projects or initiatives
• Develop strategic plans for supporting risk management, regulatory preparedness, resource planning, and operations management
• Assist and communicate with IT leaders and executives in decision-making, program management, and initiative implementation
• Review, design, and execute improvements to organizational structure inclusive of finding knowledge and skills gaps to resolution

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree and twelve years of experience in IT or an equivalent combination of education and work-related experience
• Meeting management, conflict management, and presentation skills
• Ability to plan effectively
• Ability to manage client expectations and relationship in a way that results in an effective team environment
• Deep specialized and/or broad functional knowledge of portfolio management
• Ability to translate business strategies and emerging external trends to organizational and operational tactics. Ability to solve unique and highly complex technical, operational, and organizational problems
• Ability to lead and manage the performance of multiple teams against a set of financial and operational objectives
• Sophisticated analytical skills and the ability to solve complex technical and business problems
• Ability to influence others at senior levels to adopt a new perspective.

Preferred Qualifications:

• Master’s degree or MBA and twelve years of experience or an equivalent combination of education and work experience, including five years of management experience
• Banking or financial services experience
• Ability to interact with all levels within a large enterprise environment inclusive of executive leadership
• Risk and Operation management experience
• Experience in planning and leading strategic initiatives
• Excellent written and verbal communication skills

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Standing
Occasionally (Less than 25% of the time)
Walking
Occasionally (Less than 25% of the time)    
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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