Waymo

Builds self-driving AI and runs a robotaxi service

Program Manager – Vendor Service Delivery Lead

Operations & LogisticsConfirmed live in the last 24 hours

Full-timeHyderabad, Telangana, IndiaIn-person

About the Job

Requirements

A bachelor's degree in business or a technical discipline, or equivalent practical experience.
At least 10 years of experience managing complex, technology-enabled operations and working across cross-functional partners to drive outcomes.
Experience directing multiple scaled vendor-supported operations concurrently.
Experience building and leading forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes for scaled operations.
Willingness and flexibility to work non-standard hours as required to collaborate with teams based in the United States and other regions.

Responsibilities

Drive outcomes for large and complex vendor delivery programs spanning multiple functions by setting short- and long-term goals and priorities, and driving delivery on projects and objectives and key results.
Drive vendor service delivery excellence and transformative improvements through simplification, standardization, and automation of vendor management processes and solutions.
Lead forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes; hold partners accountable to service-level agreements, key performance indicators, budgets, and contractually committed operational improvements.
Define and communicate priorities and resource allocation to vendor partners, provide delivery oversight, and manage operational performance reporting.
Communicate delivery status to stakeholders and ensure achievement of customer-facing service-level agreements and defined operational targets.
Anticipate risks to timelines and deliverables, and proactively develop mitigation and contingency strategies.

Desired Qualifications

Experience working with fast-paced emerging technologies; experience in software quality, artificial intelligence, or data operations is a plus.
Experience scaling vendor operations and bringing immature operations to maturity.
Strong data analysis and technical skills, and ability to work with engineers across multiple disciplines.
Proficiency in SQL and data visualization, and using them to identify root causes of operational bottlenecks.
Experience working in a multi-geography environment with United States-based teams.

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

The Driver Understanding Software Quality & Experiences Operations team (DUSQE Ops) is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver. Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow Waymo's autonomous vehicle service.

Waymo is experiencing unprecedented growth, rapidly expanding into new cities and launching new vehicle platforms. DUSQE Ops is critical to this expansion, enabling us to scale safely and efficiently. The Vendor Service Delivery & Strategy team within DUSQE Ops owns vendor delivery and performance management at scale and drives continuous improvements in vendor performance and business outcomes.

As a Vendor Service Delivery Program Manager, you will be responsible for a portfolio of vendor service delivery programs that span across multiple functional / technical areas in the operations domain.

You will:

Drive outcomes for large and complex vendor delivery programs that span multiple functions. Set up short/long term goals and priorities and drive delivery on projects and OKRs.
Drive vendor service delivery excellence and transformative improvements through simplification, standardization, and automation of vendor management processes and solutions.
Lead forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes. Hold partners accountable to SLAs, KPIs, budgets, and contractually committed operational improvements.
Define and communicate priorities and resource allocation to vendor partners, provide delivery oversight and manage operational performance reporting.
Communicate delivery status to stakeholders, and ensure achievement of customer-facing SLAs and defined operational targets.
Anticipate risks to timelines and deliverables, and proactively develop mitigation and contingency strategies.

You have:

Bachelor's degree in business, or technical discipline, or equivalent practical experience.
10+ years of experience and proven ability to manage complex, tech-enabled operations and work across cross-functional partners to drive outcomes.
Experience directing multiple scaled vendor supported operations running concurrently.
Experience building and leading forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes for scaled operations.
Willingness and flexibility to work non-standard hours, as required, to collaborate with teams based in US and other regions.
Ability to thrive in a high ambiguity, dynamic environment.

We prefer:

Experience working with fast-paced emerging technologies. Experience in SWQ / AI / Data Operations is a plus.
Experience scaling vendor operations and bringing immature operations to maturity.
Strong data analysis and technical skills; ability to work with Engineers across multiple disciplines.
Proficiency in SQL and data visualization and using it to identify root causes of operational bottlenecks.
Experience working in a multi-geography environment with US based teams.

The expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range

₹7,000,000—₹8,350,000 INR

Salary Range 7000000 - 8350000 INR

About the Company

Waymo

Builds self-driving AI and runs a robotaxi service

Waymo builds self-driving technology and uses it to run a ride-hailing service in which passengers summon electric cars with no one behind the wheel. In 2020, it became the first company to open fully driverless rides to the public, starting in metro Phoenix. Its system, the Waymo Driver, pairs cameras, radar and laser sensors called lidar with onboard computers whose AI predicts what nearby people and vehicles will do and drives the car. Riders pay per trip through the Waymo app, or through Uber in some cities, while Waymo and fleet partners keep the cars charged and maintained. Waymo began as a Google project in 2009 and became a separate Alphabet company in 2016; it is based in Mountain View, California.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $32.1B
Headquarters: Mountain View, CA
Founded: 2009

Recently Posted Jobs

Explore more opportunities at Waymo

See more jobs