HEYDUDE: Business Solutions Architect

Here at CROCS/HEYDUDE, we are a team of Go-To’s who work together to embrace and embody our brand values in everything we do. We dare boldly, putting progress over perfection to bring our consumers and fans the most comfortable shoes on the planet. We aim to be steadfast and engage genuinely with our consumers and each other. We keep it simple, welcome all, and strive to have a “Hey Day!” 

In February of 2022, Crocs, Inc. acquired HEYDUDE. This acquisition not only adds an outstanding brand to the Crocs portfolio, but provides a wealth of opportunities for teamwork, career growth, and best practice sharing across the two brands. We’ve experienced incredible growth in the past few years, and we need to build our teams with the most creative, passionate footwear enthusiasts in the world. That’s where you come in!

Interested in being our next Go-To? Check this out!

The Business Solutions Architect (WMS) is responsible for supporting, coordinating, and actively participating in system projects and solution support for applications used within the HEYDUDE Las Vegas Distribution Center (LVDC).  The primary focus is on Manhattan Warehouse Management (WMOS18), however other existing DC applications may fall under this position as needed. This role is an expert with systems resource who is familiar with distribution center processes and how they translate into IT applications and will work with multiple departments to identify areas for process or system improvement. This role will also lead a team of Business Solutions Analysts, who provide production support to Operations for Manhattan Warehouse Management and other DC Systems.   

WHAT YOU’LL DO 

•Lead team of analysts to support incoming queries and requests from Distribution Center end users. Partner with global peers to establish and maintain standard processes across DC System support teams  
•Work with internal and external teams to manage and prioritize issues lists. Gather required information related to the requests, troubleshoot to determine root cause, and provide solutions to end users.  Where necessary, replicate issues in non-production environment and escalate to appropriate IT departments, both internal and external
•Act of point of escalation for production impacting system issues.  Work with internal and external resources to quickly triage and resolve severity 1 or 2 issues. Handle communication and status updates to impacted parties and management
•Establish good working relationships with all levels of Operations – supervisors to end users.  Work with the Operations team to identify struggles and opportunities for additional training.  Work with Business Solution Architects to identify if there are potential system or process changes that can relieve common issues in Operations
•Develop and maintain expertise on system functional flow at the Distribution Center.
•Assist with regional business process design and configuration of WM or related DC Systems Applications
•Review and consult on business processes, design problems, and make recommendations for process improvement
•Facilitate regional reviews of functional specifications and serve as a resource for operations creating requirement documents  
•Consult and review functional unit test procedures to ensure development aligns to business requirements and functional specs prior to release for UAT or other testing for projects and systems impacting Distribution Centers
•Coordinate regional customer acceptance testing and implementation of new code deliveries from Manhattan Associates
•Facilitate the process of and assist with configuring, building, or enhancing DC Systems to support internal business functions 

WHAT YOU BRING TO THE TABLE

•A Bachelor’s degree or prior relevant experience is required
•Minimum 3-5 years working in a Distribution Center environment or working with a Warehouse Management software (Manhattan Associates WM preferred)
•Ability to quickly learn new software applications and become a resident guide on the functionality used by HEYDUDE OHDC
•Strong decision-making skills used to determine different priority levels for reported incidents as well as prioritizing among multiple initiatives in a fast-paced environment
•Superb communication, presentation, and interpersonal skills with the ability to communicate the status of an incident to various audiences, technical and non-technical
•Excellent organizational, time management, and administrative skills to excel at coordinating multiple projects and priorities simultaneously and flexibility to adapt to change 
•Intermediate knowledge of the most used business applications and Warehouse Management or ERP software
•Strong analytical and product management skills required, including thorough understanding of how to interpret customer business needs and translate them to application and operational requirements
•Experience in successfully leading team members, either direct or non-direct reports

HEYDUDE is an Equal Opportunity Employer committed to a diverse and inclusive work environment. 

Title: Business Solutions Architect

Job Level: Individual Contributor 

Career Level: CL5

Salary Range: $100,000 - $135,000

Workplace Persona: Resident (in office 90-100%)

This position is eligible to participate in a company incentive program. 

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.