IT Onsite Support - 1st/2nd Level Support
About the job
- A strong understanding of Information Technology trends, products, and solutions is required.
- Experience in a similar position in first- and second-level IT service desk or desktop support is required.
- ITIL certification is an advantage.
- Fluent English, both written and spoken, is strongly required.
- Successful candidates must declare a criminal record extract that is not older than three months.
- Maintain the integrity of all computer workstations and associated software within the organization.
- Act as the main point of contact for employees experiencing computer issues.
- Handle ongoing maintenance and future planning needs for the company’s desktop infrastructure.
- Monitor the performance of the company’s desktop infrastructure and suggest ways to improve efficiency.
- Evaluate applications and software patches for desktop applications to determine whether they will resolve desktop issues.
- Resolve software, hardware, and device issues reported by end users.
- Install, configure, and maintain the usability of desktop hardware and software.
- Provide IT support for technical issues involving the Connect client.
- Support client-standard technologies, including basic troubleshooting of Exchange and additions, moves, and changes for Active Directory accounts.
- Work with the project management team on PC builds and network equipment deployments.
- Troubleshoot PC connectivity issues.
- Troubleshoot network elements, including ISP circuits, firewalls, network switches, wireless equipment, and telephone systems.
- Install packaged software and authorized third-party software.
- Implement and support remote access solutions using VPN.
- Document and update the local client environment.
- Escalate service issues when required.
- Communicate with customers and end users as required, keeping them informed of incident progress and notifying them of impending changes or agreed outages.
- Monitor network performance for availability, utilization, and latency; take appropriate measures to resolve throughput issues and escalate to the support team as required.
- Oversee asset maintenance and tracking.
- Conduct business continuity and disaster recovery testing.
- Advise and train staff on computer operations and software applications.
- Participate in onboarding new staff.
- Customer-focused approach and commitment to customer satisfaction and delivering business value.
- Friendly, supportive, and flexible personality with ability to learn quickly.
- Problem-solving and analytical skills.
- Ability to work independently, follow directions, and follow best practices.
- Communication and interpersonal skills.
- Planning and organizing skills; ability to work as part of a team.
About the company
D-ploy provides IT engineering and consulting services with a broad portfolio for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both proven standard solutions and customized implementations, helping clients turn IT into a driver of business value and efficiency through pragmatic, client-focused delivery. The company relies on certifications like ISO 9001, ISO/IEC 20000-1, and ISO/IEC 27001 to ensure quality, reliability, and information security across engagements. Its differentiators are a practical, business-oriented approach, long-term partnerships, and a cross-regional footprint in Europe and the US that align IT with clients' strategic needs.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Lörrach, Germany
Founded
2007
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Simplify's Take
What believers are saying
- D-ploy reported 950+ active customer initiatives on its 2026 website.
- Its 2026 footprint across 52 countries supports cross-sell and account expansion.
- ISO-certified delivery and 750+ associates help win regulated, multinational IT contracts.
What critics are saying
- Private equity buyers can compress margins by 2027, squeezing D-ploy's service-heavy model.
- Competitors like NTT DATA, UST, Globant, and 1&1 IONOS crowd every account.
- Its broad consulting mix invites commoditization, and customer concentration could break renewals quickly.
What makes D-ploy unique
- D-ploy spans 52 countries, 750+ associates, and 950+ active customer initiatives in 2026.
- Its ISO 9001:2015, 20000-1:2018, and 27001:2022 stack signals enterprise trust.
- It sells infrastructure, service desk, lab, and SaaS services across regulated environments.
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Benefits
- Employee Referral Bonus
- Professional Development Budget
- Company Social Events
- Wellness Program
- Flexible Work Hours
- Paid Sick Leave