D-ploy

IT infrastructure services and management consulting

IT Onsite Support - 1st/2nd Level Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeCork, IrelandNo salary listedIn-person

About the Job

Requirements

A strong understanding of Information Technology trends, products, and solutions is required.
Experience in a similar position in first- and second-level IT service desk or desktop support is required.
ITIL certification is an advantage.
Fluent English, both written and spoken, is strongly required.
Successful candidates must declare a criminal record extract that is not older than three months.

Responsibilities

Maintain the integrity of all computer workstations and associated software within the organization.
Act as the main point of contact for employees experiencing computer issues.
Handle ongoing maintenance and future planning needs for the company’s desktop infrastructure.
Monitor the performance of the company’s desktop infrastructure and suggest ways to improve efficiency.
Evaluate applications and software patches for desktop applications to determine whether they will resolve desktop issues.
Resolve software, hardware, and device issues reported by end users.
Install, configure, and maintain the usability of desktop hardware and software.
Provide IT support for technical issues involving the Connect client.
Support client-standard technologies, including basic troubleshooting of Exchange and additions, moves, and changes for Active Directory accounts.
Work with the project management team on PC builds and network equipment deployments.
Troubleshoot PC connectivity issues.
Troubleshoot network elements, including ISP circuits, firewalls, network switches, wireless equipment, and telephone systems.
Install packaged software and authorized third-party software.
Implement and support remote access solutions using VPN.
Document and update the local client environment.
Escalate service issues when required.
Communicate with customers and end users as required, keeping them informed of incident progress and notifying them of impending changes or agreed outages.
Monitor network performance for availability, utilization, and latency; take appropriate measures to resolve throughput issues and escalate to the support team as required.
Oversee asset maintenance and tracking.
Conduct business continuity and disaster recovery testing.
Advise and train staff on computer operations and software applications.
Participate in onboarding new staff.

Desired Qualifications

Customer-focused approach and commitment to customer satisfaction and delivering business value.
Friendly, supportive, and flexible personality with ability to learn quickly.
Problem-solving and analytical skills.
Ability to work independently, follow directions, and follow best practices.
Communication and interpersonal skills.
Planning and organizing skills; ability to work as part of a team.

IT Onsite Support (Cork, 1st/2nd Level Support)

D-ploy · Cork, Ireland · Full-time · Posted 2026-06-12

Workplace: on_site

Department: ALOSS

Description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

Maintain the integrity of all computer workstations and associated software within the organization
Act as the main point of contact for employees who are experiencing computer issues
Ongoing maintenance and future planning needs of the company's desktop infrastructure
Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
Resolve software, hardware and device issues reported by the end users
Installation, configuration and ongoing usability of desktop hardware and software
IT support relating to technical issues involving Connect client
Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
Work with the project management team on PC builds and network equipment deployments
Troubleshoot PC connectivity issues
Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
Installation of packaged software and authorized 3rd party software
Remote access solution (VPN) implementation and support
Document and update the local client environment
Escalate service issues when required
Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
Oversee the maintenance and tracking of assets
Business Continuity & Disaster Recovery testing
Advise and train staff on computer operations and software applications
New staff on-boarding participation

Requirements

A strong understanding of Information Technology; trends, products and solutions
Experience in a similar position in 1st and 2nd level IT Service Desk/Desktop Support
Customer focused with a passion and drive for customer satisfaction and delivering business values
Friendly, supportive and flexible personality with quick learning ability
Solid problem solving and analytical skills
Ability to work independently as well as willing to follow directions and best practices
Great communication and interpersonal skills
Good team player with planning and organizing skills
ITIL certification is an advantage
Fluent English both written and verbally are strongly required
Successful candidates have to declare Criminal record extract not older than three months

Benefits

Broad range of activities, tasks, and projects
Vouchers (B-day voucher, wedding, and new born surprise)
Fishing for Friends program – our referral program
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits

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About the Company

D-ploy

IT infrastructure services and management consulting

D-ploy provides IT engineering and consulting services for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both standard and tailored solutions to help clients achieve business goals, using established frameworks and certifications to ensure quality, reliability, and security. The company differentiates itself with a pragmatic, business‑oriented approach and long‑term partnerships, supported by a Europe/US cross‑regional footprint and a strong emphasis on customer needs. Its goal is to make IT an enabler of business value, improve work efficiency, and maintain compliant, dependable IT services while expanding expertise and geographic reach.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Lörrach, Germany
Founded: 2007

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