Clinical Utilization Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Customer Success Management

Job Category:

People Leader

All Job Posting Locations:

Arizona (Any City), Arkansas (Any City), Colorado (Any City), Iowa (Any City), Kansas (Any City), Louisiana (Any City), Missouri (Any City), Nebraska (Any City), Oklahoma (Any City), Remote (US), Texas (Any City), Warsaw, Indiana, United States of America

Job Description:

We are searching for the best talent to join our DePuy Synthes team as a Manager, VELYS Clinical Utilization to support the South Central Region (TX, OK, KS, NE, IA, MO, CO, AZ, AR, LA). This is a field-based role available in the United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application.

Purpose:

DePuy Synthes is shaping the future of digital surgery. As the VELYS ecosystem continues to expand, our competitive advantage is our ability to turn every installation into a successful, growing robotic program that delivers lasting value for surgeons, health systems, and patients. That advantage is built in the field, one launch, one surgeon, and one clinical team at a time.

The Manager, VELYS Clinical Utilization, is a hands-on player-coach responsible for clinical excellence, launch execution, and leading VELYS Clinical Specialists (VCSs) within an assigned region. The role drives account activation, not coverage: every launch should change how a surgeon operates and leave the account more capable than when it started.

Reporting to the Sr. Manager, VELYS Clinical Utilization, this leader owns day-to-day clinical operations from pre-launch readiness through sustained adoption, connecting clinical execution with account strategy and turning field activity into insights that help the region operate proactively.

Key Responsibilities:

Lead Clinical Excellence & Launch Execution

• Serve as the senior clinical expert in the region and model the standard for exceptional VELYS execution.
• Maintain an active launch workload, personally leading assigned account launches and stepping in on strategic, complex, and escalated surgeon launches.
• Engage early in pre-launch planning to understand the surgeon pipeline, implementation requirements, and expectations established during capital acquisition.
• Translate regional priorities into clinical execution plans, ensuring the right VCS is deployed to the right account at the right time.
• Run every LEEP Launch on a disciplined six-week rhythm, from installation and VELYS Core Activation Training through first cases and handoff to Field Sales.
• Lead advanced troubleshooting, workflow optimization, and LOOP interventions for accounts requiring additional support.
• Maintain expert-level proficiency across VELYS Robotic-Assisted Solution (VRAS) TKA and UKA, VELYS Hip Navigation AI (VHN), and future digital applications, and uphold Instructions for Use (IFU), surgical technique, and clinical standards.

Lead & Develop VELYS Clinical Specialists

• Directly manage and develop a regional team of VCSs, providing timely performance feedback, career development discussions, and individualized development plans.
• Coach through field observations, launch participation, and procedural feedback, building the judgment and end-to-end ownership each launch requires.
• Lead onboarding, simulation, and advanced clinical training to a consistent national standard, accelerating readiness for independent launch execution.
• Own day-to-day clinical operations for the region, ensuring workflows, performance metrics, and compliance requirements are met within established timelines and budgets.
• Lead Airtable CRM activity within your Area.
• Identify and prepare high-potential VCSs for expanded responsibility, building the next generation of VELYS leaders.
• Build a culture of accountability, collaboration, curiosity, continuous improvement, and customer focus.

Accelerate Surgeon Adoption & Utilization

• Use procedural trends, log file reviews, and field observations to identify early adoption risk, explain why performance is changing, and determine the right clinical intervention.
• Help surgeons progress from initial adoption toward confident, independent robotic proficiency.
• Partner with the Sr. Manager and Utilization teams to execute plans for utilization recovery, surgeon conversion, and sustained adoption.
• Maintain surgeon-level visibility into active users and non-users, surfacing barriers and conversion opportunities before they become escalations.
• Identify growth opportunities through additional surgeons, VELYS applications, and technology upgrades, and bring them to the Sr. Manager and commercial partners early.

Strengthen ISO Clinical Capability

• Equip qualified ISO partners to independently support appropriate workflows while maintaining DePuy Synthes clinical standards, serving as their trusted clinical resource.
• Transition mature accounts toward appropriate local self-sufficiency, deploying clinical resources where expertise is needed and avoiding long-term dependency.

Partner with Customers & Across the Business

• Build trusted relationships with surgeons, operating room teams, and hospital stakeholders, and provide the clinical perspective for executive business reviews and strategic account planning.
• Resolve clinical escalations at the regional level wherever possible, engaging the Sr. Manager early on complex account challenges.
• Collaborate with Sales, Education, Marketing, Field Service, Utilization, and Commercial Operations from pre-launch planning through sustained adoption, so customers experience one DePuy Synthes.
• Provide a forward view of launch readiness, account health, VCS capacity, and capability gaps to inform launch prioritization and resource allocation.
• Give leadership a clear read from the field: what is happening, why it matters, what is likely to happen next, and what action is recommended.
• Solve what can be solved at the Manager and VCS level, and surface systemic barriers with evidence and a recommended path forward.
• Communicate changes in customer support strategy, process, and technology to the team, ensuring VCSs understand what is changing and why.

Qualifications / Requirements:

What You’ll Bring

• Demonstrated expertise supporting complex robotic-assisted orthopedic procedures, with expert-level knowledge across robotic and digital surgery workflows and the VELYS ecosystem.
• Experience coaching and developing high-performing clinical professionals.
• Ability to balance direct customer engagement with people leadership and regional execution.
• Ability to influence surgeons, commercial partners, and hospital stakeholders without direct authority.
• Proficient at managing relationships and expectations with our Independent Sales Organization (ISO) network.
• Strong business acumen and understanding of capital technology adoption.
• Proactive ownership of log file reviews and platform adoption, translating procedural data into clear priorities and actions for your team.
• Proficiency with CRM, analytics, and automation, and curiosity about emerging technologies.
• Clear, direct communication that balances empathy with high accountability.

Travel Requirements

• Ability to travel up to 50% within the assigned region, driven by active LEEP Launch, LOOP, and VCS field responsibilities, and up to 60% overall in support of strategic launches, field coaching, surgeon education, utilization initiatives, and cross-regional clinical support.

How We Lead

• Move with Heart: Bring safety, stability, and trusted guidance to your accounts. Lead with empathy and integrity, protect patients, and elevate surgeons.
• Move as One: Stay calm when variables shift in the operating room. Communicate openly, seek out others’ expertise, and succeed and learn together as one DePuy Synthes.
• Move to Win: Take full ownership of your outcomes. Eliminate ambiguity, prioritize resources intentionally, and navigate high-stakes environments with conviction.
• Move the Future: Exercise patience for mastery, because true mastery takes repetition. Technology is the engine; hospitality, expertise, and trust are what win.

The Impact

The Manager, VELYS Clinical Utilization, is more than a people leader. This role is the region's clinical multiplier, developing stronger VCSs, building more capable commercial partners, accelerating surgeon independence, and ensuring every strategic launch lays the foundation for sustained adoption and lasting value from the customer’s capital investment. By turning exceptional individual execution into a repeatable standard, this leader builds the capacity and insight that let the business shift from reactive to proactive.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

About DePuy Synthes (DS)

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of DS? Ready to join a team that’s reimagining how we heal? Our DS teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at www.depuysynthes.com 

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

#LI-MK2

#LI-REMOTE

Required Skills:

Preferred Skills:

AI solution evaluation, Cross-Functional Collaboration, Customer Acquisition, Customer Centricity, Customer Relationship Management (CRM), Customer Retentions, Customer Service Philosophy, Customer Success Management (CSM), Developing Others, Fact-Based Decision Making, Inclusive Leadership, Leadership, Performance Measurement, Process Improvements, Relationship Building, Resource Planning, Sales Enablement, Sales Support, Team Management

The anticipated base pay range for this position is :

$105,000.00 - $181,700.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits