Be You. Be Bold. Choose Duke.

Guest Services Attendant

Be You.

At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As a Guest Services Attendant, you'll serve as the welcoming face of Duke Recreation & Physical Education facilities, helping create a safe, inclusive, and engaging environment for students, faculty, staff, alumni, and community members.

In this role, you'll interact with a diverse population every day, building positive relationships while supporting the exceptional experience that defines the Duke community. Your customer service skills, attention to detail, and commitment to hospitality will help ensure that every guest feels welcomed, respected, and supported.

Be Bold.

As a frontline team member, you'll play an essential role in maintaining secure facility access while providing outstanding customer service in a fast-paced recreation environment.

What You'll Do:

Create Exceptional Member Experiences

Welcome members and guests with professionalism, enthusiasm, and exceptional customer service.
Provide accurate information and helpful responses to questions in person and over the phone.
Foster a positive and inclusive environment for all facility users.

Manage Access and Membership Verification

Verify facility access using DukeCard, Mobile DukeCard, or MyRec Mobile ID.
Review membership status through Fusion software and approve or deny facility entry based on access eligibility.
Ensure compliance with facility usage guidelines and membership requirements.

Support Guest Services Operations

Assist guests and visitors with check-in procedures and explain facility policies.
Maintain accurate guest and visitor records.
Support key management processes and facility reservation activities.

Maintain Facility Safety and Accountability

Document incidents, accidents, and facility concerns accurately and professionally.
Manage lost and found items according to departmental procedures.
Coordinate with facility monitors, lifeguards, and other recreation staff to support day-to-day operations.

Contribute to a Team Environment

Collaborate with colleagues to ensure smooth facility operations.
Support emergency response procedures while remaining calm, professional, and service-focused.
Promote a welcoming atmosphere that reflects Duke's commitment to community and excellence.

Why Duke Recreation & Physical Education?

At Duke, you'll be part of a team that supports health, wellness, and community engagement. You'll gain valuable customer service, communication, and operational experience while helping thousands of facility users enjoy safe and welcoming recreational spaces.

Whether you're greeting members at the front desk, assisting guests, or supporting facility operations, your contributions will help create an outstanding experience for the Duke community.

Choose Duke.

Work in a collaborative and inclusive environment.
Gain hands-on experience in customer service and facility operations.
Develop communication, problem-solving, and leadership skills.
Join a team dedicated to wellness, recreation, and community engagement.
Make a meaningful impact on the daily experience of Duke students, faculty, staff, and guests.

Ready to Make a Difference?

Apply now and help create welcoming, safe, and exceptional recreation experiences for the Duke community.

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $20.00 to USD $24.10. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: [email protected]; phone: 919-668-1267).

Duke University

Guest Services Attendant

About the job

Be You. Be Bold. Choose Duke.