Customer Account Analyst

Job Description Summary

As the Customer Account Analyst, you will be joining a fast-paced environment as part of the GE Healthcare Service Operations team. In this role, you will have an opportunity to work alongside experienced professionals within the various areas of service operations, IT, and Finance. You will gain exposure supporting both Sales and Service, and assist the greater organization in achieving its annual goals and objectives as an active participant.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

In this role, your responsibilities will include (but are not limited to):

• Generating quotes and service agreements in our quoting software (QuoteWerks)
• Entering agreements in our CRM platform (Siebel)
• Timely and accurate billing of service agreements
• Generating and analyzing reports on utilization of pooled service agreements
• Working alongside and supporting internal customers (such as Service Management, Account Managers and Field Service Representatives)
• Actively working with the Accounts Receivables and Finance departments to ensure timely closure of collections issues
• Create and manage online workflow processes

Required Qualifications

• Education: College Diploma or University Bachelor Degree in course of completion in Business/Commerce (Accounting, Business Analytics, Business Administration, Finance) or equivalent related discipline.
   

Desired Characteristics

• Excellent analytical skills with great attention to detail
• Highly developed communication and interpersonal skills
• Self-motivated with great willingness to learn multiple systems and processes
• Strong organizational skills
• Strong influencing skills
• Understanding of basic Financial principles
• Able to speak French proficiently
• Demonstrated quality experience in a customer service capacity

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information