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Walgreens

Retail pharmacy chain with health services

Photo Specialist

Checkout & Customer ServicePosted on Nov 3
Full-timeFairview Heights, IL, USA$15 - $19 /hrIn-person

About the Job

Requirements

  • Fluency in reading, writing, and speaking English is required, except in Puerto Rico.
  • Willingness to work a flexible schedule, including evenings and weekends, is required.

Responsibilities

  • Engage customers and patients at the photo counter by greeting them, offering assistance, identifying needs, personalizing products and services, and resolving concerns through follow-up.
  • Model and reinforce customer-service behaviors and service best practices across the team, including courteous greetings, eye contact, proactive assistance, and resolution of customer needs.
  • Deliver courteous, friendly, accurate, and efficient photo-department service, including digital passport photography and promotion of photo products and services.
  • Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
  • Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash-handling procedures.
  • Maintain photo-department inventory, supplies, records, organization, and operational readiness; monitor stock and maintain expense, raw-material, and supply levels aligned with forecasted three-week customer demand.
  • Process and fulfill photo, online, and web pickup orders accurately and on time.
  • Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
  • Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
  • Maintain a clean, organized, safe, and well-merchandised photo department and contribute to store appearance and operational standards.
  • Support photo and nearby departments with display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
  • Cross-train and develop store team members on photo-department operations and services to support coverage and operational continuity.
  • Follow company policies, asset-protection standards, and applicable regulatory requirements to maintain a safe, compliant, and secure environment.
  • Collaborate with team members, maintain respectful working relationships, complete additional assignments as needed, and attend training and assigned e-learning.

Desired Qualifications

  • Six months of retail-environment experience is preferred.
  • Prior work experience with Walgreens is preferred.

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size
10,001+
Company stage
Grant
Total funding
$25M
Headquarters
Deerfield, IL
Founded
1901

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