Claims – Learning & Development - Trainer

Get To Know Us!

WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.

About the Role:

Are you passionate about helping people succeed? Do you have a strong background in education or healthcare benefit operations?

We are looking for a dynamic Learning & Development professional who will bring a passion for developing people. In this role, you will be a trusted learning partner and subject matter expert, helping new hires and experienced employees build the knowledge, skills, and confidence needed to excel in their roles. You will bring learning to life through an engaging in-person classroom and virtual training where you will provide hands-on instruction for our Customer Service and Claims business units. 

Working closely with Operations, Leadership, and Talent Development teams, you will identify performance opportunities, recommend effective learning solutions, and help accelerate employee proficiency and productivity. 

Your impact goes beyond delivering training. You will help shape how employees learn, grow, and perform while contributing to operational excellence and exceptional member experience. If you enjoy developing people, solving problems, and turning knowledge into performance, this is the opportunity!

Location: Join our great in-office culture at 19100 Ridgewood Pkwy San Antonio, TX 78259 

What Will You Be Doing: 

• Inspire Learning & Develop Talent of New Hires:
  - Deliver and facilitate in person and virtual training spanning Customer Service and Claims Processing for multiple job roles for various client groups and blocks of business. 
• Training Existing Staff for Continuing Education: 
  - Facilitate in person and virtual reinforcement sessions on a variety of product, system & job role, support area business processes. 
  - Training to include an emphasis on member, provider or broker education 
• Feedback on Trainees
• Evaluation of Existing Content: 
• - Partner with auditing, operations, account management, and Talent Development to evaluate existing content.
  - Function as a performance consultant, collaborating with operations to perform needs assessment and recommend training solutions. 
  - Assess content and report out at a high-level ROI on time spent, quantifying trends in training impact 
  - Partner with instructional system design and development team to deliver pilot courses and provide feedback on instructional soundness of materials, including assessments.
  - Operating independently, provide feedback to the instructional design and development team regarding product content and skill adaptation enhancements aimed at increasing a learner’s time to competency
• Facilitation Method Feedback:
  - With guidance from leadership, recommend best practices in facilitation which support formal and informal solutions in an in person and virtual environment that take into account technology platforms. 
• Administrative Tasks:
  - Perform administrative responsibilities, such as evaluations on course and delivery effectiveness, classroom surveys regarding set-up/upkeep/system images, and system performance & other duties as assigned 

- Training to include utilizing our Claims System for skill-based training; employee tools, member web site etc. 

- Based on working knowledge of performance objectives associated with multiple job roles, provide coaching and feedback to management on progress of an individual learner and a group on their ability to best apply knowledge, skills, tools and job processes. 

Qualifications:

• 4+ years related work experience. 
• 1-2 years’ experience with training delivery/facilitation support experience in a virtual or in-person environment. 
• Experience can be supplemented with 3 - 5 years of relevant work experience in education, operations, customer service, billing and/or claims processing.
• Related Bachelor’s degree or additional related equivalent work experience will be considered. 
• Self-Funded Claims Processing experience preferred
• Strong written and verbal communication skills. 
• Ability to work in a fluid environment where business and organizational direction changes occur frequently.
• Skilled to quickly develop business relationships and interpret business related results into actionable items 
• Resourceful to address and/or solve non-route requests and business-related issues.

Preferred Qualifications: 

• Knowledge of instructional design processes with ability to demonstrate practical application of principles preferred. 
• Knowledge of instructional design principles and methodologies, including ADDIE, RAPID, Dick and Carey, or MLRK.
• Understanding of learning evaluation methodologies, including Kirkpatrick and Phillips models.
• Experience evaluating knowledge proficiency, learning effectiveness, and on-the-job skill transfer.
• Management experience preferred 
• Experience delivering training to front line managers and/or supervisors 
• Industry recognized facilitator certification preferred 

What We Can Offer YOU!

To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances.
• 401(k) includes employer contribution match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits options avaliable 
• Comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.

General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally. 
 

Physical/Environmental Activities
Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally 

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.