HR Onboarding Coordinator

Overview

Join Susquehanna International Group as an HR Onboarding Coordinator and play a pivotal role in shaping the first impressions and experiences of our new hires. In this dynamic and collaborative position, you will own the onboarding experience for our professional hires from offer through first day — a population that joins us year-round and brings a high degree of complexity and variation. Your exceptional organizational skills and passion for interacting with people will be key in helping our new employees integrate smoothly and effectively. If you are proactive and detail-oriented with a commitment to helping others, we invite you to be a part of our innovative and collaborative HR team.

Key Responsibilities:

• Coordinate Onboarding Activities: Manage and execute all aspects of the onboarding process for professional hires, including preparing onboarding materials, scheduling orientation sessions, and ensuring new hires have a smooth transition into the company.
• Offer Letters and Documentation: Produce and issue offer letters for professional hires, keeping templates accurate and current as policies and entity requirements change.
• Facilitate Orientation Programs: Conduct orientation sessions to introduce new employees to company policies, procedures, and culture, ensuring they feel welcomed and informed.
• Background/Reference Checks: Conduct and oversee background/reference checks and other pre-employment screenings to ensure compliance with company standards and legal requirements.
• Data Accuracy: Maintain complete, accurate and timely employee records across our HR systems, and resolve discrepancies before they affect downstream teams.
• Collaboration: Work closely with HR/Recruiting team members, managers, and other partner teams — including Payroll, Legal, Compliance, IT and Facilities — to ensure a cohesive and efficient onboarding experience.
• Exception Handling: Manage the changes and exceptions that come with professional hiring — shifting start dates, entity or location changes, and complex background check cases — escalating where appropriate.
• Continuous Improvement: Evaluate and improve onboarding processes and programs based on feedback and best practices to enhance the overall experience for new employees, including identifying opportunities to reduce manual work.

What we’re looking for

• Education: Bachelor's degree – open to any fields of study
• Experience: Professional or intern experience working in a customer-service oriented role. Experience coordinating HR, recruiting or other high-volume administrative processes is an advantage.
• Attention to Detail: High level of attention to detail to ensure the accuracy of all aspects of the onboarding process.
• Communication Skills: Excellent verbal and written communication skills. Ability to effectively present information and respond to questions from employees and managers.
• Interpersonal Skills: Strong interpersonal skills with the ability to build relationships and work collaboratively with diverse teams.
• Organizational Skills: Exceptional organizational and time management skills. Ability to manage multiple tasks and priorities in a fast-paced environment.
• Problem-Solving: Strong problem-solving skills with the ability to address issues and find effective solutions.
• Adaptability: Ability to adapt to changing circumstances and handle unexpected challenges with professionalism.
• Confidentiality: Upholds the highest standards of confidentiality, ensuring that all sensitive information related to new hires, including personal data, background checks, and employment contracts, is handled with discretion and securely stored.
• Technical Skills: Strong computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint). Comfort working in HR systems and learning new tools quickly.

If you're a recruiting agency and want to partner with us, please reach out to [email protected]. Any resume or referral submitted in the absence of a signed agreement will not be eligible for an agency fee.

Visa sponsorship for work authorization is not available for this position now or in the future.

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