Client Advisor - Contact Center, Full-time Perm

Position Overview

Based in our Client Contact Center in Parsippany, NJ, the Client Advisor holds the critical position of supporting Tiffany clients who choose to contact the team for support and advice. The Client Advisor is responsible for delivering luxury best-in-class client experiences and sales across multiple contact channels by listening to each client's personal needs and supporting them through elevated and authentic written and verbal communication.  The role holder is an excellent communicator and brand ambassador with their passion for Tiffany's history and products conveyed in every conversation, laying the foundation for building long-term client loyalty. They will be responsible for delivering best-in-class client experiences, outcomes, and sales. The role involves selling products to clients with targets in place to support expected outcomes. This position provides a competitive pay and is commission eligible.

Key Accountabilities 

• Achieve and exceed sales targets.
• Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live messaging channels.
• Consistently deliver luxury experiences to resolve client matters effectively and empathetically. 
• Escalate matters with urgency to ensure prompt and client-centric resolution.
• Initiate proactive, elevated, and relevant product recommendations for the client. 
• Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
• Get to know your client, make a personal connection, and collect relevant information that supports longer-term relationship building.
• Always ensure compliance with all policies and processes.
• Communicate with passion and authenticity, using elevated verbal and written language.

Qualifications

Required

• Sales experience 
• Client first mindset
• Excellent verbal and written communication skills
• High energy and passion 
• Strong computer experience working on multiple software platforms.
• Ability to multitask – handling phone, email, and live message platforms.
• Flexibility to work a varied 5 day in-person schedule that includes days, evenings, nights, weekends, and holidays.
• Must have authorization to work in the United States on site.

Compensation:

• $23 per hour plus commissions 

Preferred

• Contact Center experience, preferably retail.
• Luxury experience
• Knowledge of jewelry industry