Managed Services & Cloud Avenue Manager
About the job
- A higher-education degree in computer science, management, or an equivalent field.
- At least 8 to 10 years of experience managing IT operations, ideally in a cloud or managed-services environment.
- Experience in an international environment.
- Confirmed experience managing managed services, cloud services, or IT service management.
- Ability to lead complex operations with a strong customer focus.
- Leadership experience, management of multidisciplinary teams, and ability to coordinate multiple stakeholders.
- Knowledge of IT service management tools and methods, including TSM, monitoring, and provisioning.
- Excellent communication, negotiation, and customer relationship management skills.
- Manage the operational performance of managed services, including Managed Applications and CAV/UCP contracts.
- Guarantee service quality, service-level agreement compliance, and contract performance.
- Lead customer relationships and participate in strategic committees and steering committees.
- Coordinate operational teams, including Level 2 and Level 3 support, Service Delivery Managers, and Technical Leaders.
- Implement and monitor industrialization, automation, standardization, and replicability processes.
- Monitor methodologies, tools, and processes to improve operational performance.
- Identify improvement opportunities, deploy reusable technical solutions, and track their adoption.
- Measure service performance, analyze deviations, and propose corrective actions.
- Maintain close relationships with customers to ensure satisfaction.
- Collaborate with GDO, UCP, and other internal partners to ensure service consistency and quality.
- Participate in major incident management and customer communications.
- Supervise and lead operational, technical, and project-management teams.
- Support team skill development and cohesion.
- Measure team utilization and ensure contracts are properly assigned with support from the five team managers.
- Lead managerial escalations for customers in the team's managed portfolio.
- Represent and coordinate the MA & CAV division and coordinate with the Managed Services GDO operations team.
- Ensure the quality of standard Managed Services and Cloud Avenue contracts and the proper use of tools and processes.
About the company
Orange is a global telecommunications company providing mobile, fixed-line, and internet services to millions of customers. Its products work by running cellular networks, fixed broadband, and digital services that let people make calls, send messages, browse the web, and use apps on smartphones and other devices; brands like Orange are used across services and regions to offer plans, data, roaming, and customer support. The company differentiates itself through its long history of growth via strategic acquisitions and a single, unified global brand, giving it a broad European and international footprint with integrated mobile, fixed-line, and digital offerings. Its goal is to connect people and businesses worldwide by delivering reliable communications and digital services while expanding its network reach and continuing to evolve in the telecom landscape.
Company Size
10,001+
Company Stage
IPO
Headquarters
Paris, France
Founded
1988
Get referred to Orange
See people who can refer or advise you
Simplify's Take
What believers are saying
- Orange raised 2026 EBITDA guidance above 4% and cash flow to about €4.3 billion.
- MasOrange became fully consolidated in June 2026, immediately boosting earnings and cash generation.
- The SFR transaction would add five million subscribers and 47 MHz spectrum by 2027.
What critics are saying
- French antitrust review of the SFR deal runs into 2027, delaying strategic payoff.
- Orange France's REGAIN restructuring targets over 20,000 employees, triggering union resistance in 2026.
- Net debt hit 2.4x after MasOrange; another failed integration would constrain capital flexibility.
What makes Orange unique
- Orange Business bought Obvios Dome on September 2, 2026, adding sovereign private 5G.
- Orange launched Wi-Fi 7 repeaters with SoftAtHome in France and Poland during 2026.
- Orange's Africa, Middle East, and Europe 6 businesses keep outperforming mature European peers.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Training Programs
Growth & Insights and Company News
6 month growth
22%1 year growth
22%2 year growth
22%SoftAtHome's Always'ON software powers Orange's new "Reconnexion Flash" service in France, the company announced on October 13, 2026. When a fiber line fails, the Livebox automatically routes the home's connection through the customer's smartphone hotspot. No app, VPN, or extra hardware is needed. Laptops, tablets, smart TVs, and other devices stay online over Wi-Fi or Ethernet, and the Livebox switches back to fiber once service returns. Orange activated the service remotely for customers with the Livebox 7 Wi-Fi 7 and Livebox S. Landline phone and multicast TV channels resume only when fiber is restored. "An outage is a sensitive moment when a broadband customer judges their operator," said Arnaud Bellivier de Prin, chief executive officer of SoftAtHome.
Biolevate, a French pharma-focused SaaS startup, has raised €30 million in Series A funding, CEO Joël Belafa announced exclusively. The company provides software-as-a-service solutions for the pharmaceutical industry. The funding round comes as investors continue backing AI-assisted drug discovery and pharmaceutical technology plays. Biolevate joins a growing number of companies applying technology solutions to streamline pharmaceutical development and operations. The Paris-based startup will use the capital to expand its platform and grow its presence in the pharmaceutical software market.
Ghanaian music company Apprise Music & Media has secured grant support through the Orange Inspire Creative Ultimate Pitch 2026. The final pitch event took place on 11 September 2026 in Accra, bringing together entrepreneurs from Ghana's creative and cultural sectors. The Orange Inspire programme, supported by Fidelity Bank Ghana, ALX and UNESCO Ghana, offers up to GH¢600,000 in funding for creative enterprises across sectors including music, film, fashion and media. Apprise Music presented its business model focused on music distribution, publishing administration and rights management for independent artists and labels. Founder Michael Bamfo said the support would help strengthen operations and serve more creators. The company plans to invest in catalogue administration equipment, metadata improvement, artist onboarding and audiovisual content production to expand its services to African creators.
Orange SA Initiates Pre-Stabilisation Phase for Multi-Tranche EUR Benchmark Bond Offering via Societe Generale Kalkine Media
Orange has acquired Dome, a secure communications platform from Obvios. Orange also brought Dome’s development experts into its own teams.