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Orange

Global telecommunications provider delivering mobile services

Manager Manage Services & Cloud Avenue

IT OperationsPosted on Nov 5
Full-timeNanterre, FranceNo salary listedIn-person

About the Job

Requirements

  • A higher diploma in computing, management, or an equivalent field.
  • At least 8 to 10 years of experience managing IT operations, ideally in a cloud or managed-services environment.
  • Confirmed experience in managed services, cloud, or ITIL.
  • Ability to manage complex operations with a strong customer focus.
  • Leadership, multidisciplinary team management, and the ability to coordinate multiple stakeholders.
  • Good knowledge of IT service management tools and methods, including TSM, monitoring, and provisioning.
  • Strong communication, negotiation, and customer relationship management skills.

Responsibilities

  • Manage the operational performance of Managed Applications services and CAV/UCP contracts.
  • Ensure service quality, compliance with service-level agreements, and process industrialization.
  • Lead relationships with clients, internal partners including GDO and UCP, and operational teams.
  • Contribute to cross-functional knowledge sharing, continuous improvement, and optimization of tools and methods.
  • Measure team utilization rates.
  • Ensure contracts are properly assigned, relying on the managers of the five teams in the group.
  • Lead management escalations for clients in the team's portfolio.
  • Oversee delivery and support of managed services and CAV/UCP contracts.
  • Ensure compliance with contractual commitments and customer satisfaction.
  • Coordinate Level 2 and Level 3 operations teams, Service Delivery Managers, and Technical Leads to ensure effective execution.
  • Implement and monitor industrialization, automation, standardization, and repeatability processes.
  • Monitor standards, methods, tools, and processes to improve operational performance.
  • Identify areas for improvement, deploy reusable technical solutions, and track their adoption.
  • Measure service performance, analyze deviations, and propose corrective actions.
  • Maintain close relationships with clients to ensure their satisfaction.
  • Collaborate with GDO, UCP, and other partners to ensure service consistency and quality.
  • Participate in major incident management and client communications.
  • Supervise and lead operational, technical, and project-management teams.
  • Support team members' skills development and team cohesion.

About the Company

Orange

Global telecommunications provider delivering mobile services

Orange is a global telecommunications company providing mobile, fixed-line, and internet services to millions of customers. Its products work by running cellular networks, fixed broadband, and digital services that let people make calls, send messages, browse the web, and use apps on smartphones and other devices; brands like Orange are used across services and regions to offer plans, data, roaming, and customer support. The company differentiates itself through its long history of growth via strategic acquisitions and a single, unified global brand, giving it a broad European and international footprint with integrated mobile, fixed-line, and digital offerings. Its goal is to connect people and businesses worldwide by delivering reliable communications and digital services while expanding its network reach and continuing to evolve in the telecom landscape.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1988

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