Outlet Manager

Job Description

The Outlet Manager is primarily responsible for overseeing the short and long term and the day–to-day operations of the outlets in the absence of the Food and Beverage Operations Manager.  This includes payroll, scheduling, achievement of sales targets, costs controls, and the training, development and performance management of colleagues.  Adherence to all policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals. We are looking for a person whose desire is to provide exceptional customer service in a the All-Day dining restaurant, Lobby Bar and In Room Dining, and lead colleagues to a common goal for the guest, colleague, owner and brand awareness.  Service standards oriented and the ability to manage change are all skills sought in the successful candidate.

RESPONSIBILITIES:

• Ensure smooth and efficient operation of the outlets.
• Managed and oversee Restaurant colleagues including the sales and costs of the day to day operations.
• Ensures that service standards are consistently maintained in accordance with Fairmont Food and Beverage standards
• Establishes and maintains effective employee relations, ensuring appropriate staffing levels and optimal labor productivity
• Controls stock and inventory for daily Restaurant operations to ensure service levels are met
• Monitor and improve the overall performance of the operation through the analysis of VOG, LQA and Employment Engagement Survey results.
• Ensure the delivery of excellent service by maintaining high colleague morale and team spirit and following the Service Essentials.
• Motivate, lead, coach and monitor the performance levels of all team members.
• Lead, mentor and train the Food & Beverage Operations team in all aspects of the department and ensure service standards are followed.
• Oversee and coordinate recruitment for Outlets
• Act as a liaison between the Kitchen, Lobby Lounge and the front of the house.
• Collect and analyze guest feedback to enhance service and product offerings.
• Actively participate in hotel’s environmental program.
• To be Health & Safety conscious and actively involved in maintaining a safe work environment. Enforce and adherence to liquor laws, health, and safety regulations.
• Assists in the development and implementation of Food & Beverage promotions
• To complete assigned projects and side duties as required.

Qualifications

• Proven track record working in 5-star luxury properties or equivalent establishments
• 3 + years in a management role, with experience in a Food and Beverage Manager position.
• Degree/Diploma in Hotel or F&B Management an asset.
• Passion for guest service.
• Strong leadership skills, which include coaching and training abilities and strong motivational skills.
• Problem solving & decision making skills.
• Excellent interpersonal & communication skills, team player attitude.
• Analytical and detail-oriented.
• Product knowledge, including a thorough working knowledge of culinary, wines and other beverages.
• Versatility, flexibility and stress management skills.
• Computer skills (Excel, MS Office software and Micros preferred)

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

• Comprehensive Benefits - through our Benefit Plan including medical, dental and vision coverage, 401K, and more!
• Employee Travel discounted rates on rooms, dining and spa experiences at Accor Hotels worldwide
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Recognition and Celebration activities

Our Values

• Respect:
  We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 
• Excellence:
  We make genuine connections, and we cherish every opportunity to make the people around us feel special.​
• Belonging:
  We celebrate our differences. We support each other and we always stand together.​
• Empowerment:
  We have authority to take initiative and anticipate moments that create unforgettable experiences. ​
• Integrity:
  We build trust through mutual respect and being authentic.​
• Diversity & Inclusion
• Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift, lifting pushing and pulling up to 50lbs

Visa Requirements: 

Applicants must be able to provide proof that they are legally able to work in the United States. 

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Salary Range: $70,000.00 – $80,000.00