CFC

Cyber risk underwriting through MGA platform

Claims Specialist - Cyber/Tech

Claims AdjudicationUpdated on Nov 13

Full-timeNew York, NY, USA$120k - $160kIn-person

About the Job

Requirements

Experience handling insurance claims; cyber claims experience is desirable but not essential.
Experience handling complex, multi-party claims and managing external advisers.
Working knowledge of US insurance claims handling requirements, including fair claims practices.
Experience operating within defined claims authorities, governance frameworks, and audit expectations.
Strong policy interpretation and coverage analysis skills.
Ability to assess financial loss and causation, including reviewing transaction documentation and financial information.
Confidence using claims management systems, producing clear written analyses, and making recommendations.

Responsibilities

Proactively handle a cross-section of cyber claims on behalf of CFC from first notification of loss to settlement.
Foster good relationships with policyholders and brokers and drive excellent customer service.
Actively work with a panel of response vendors during claims incidents.
Ensure prompt and accurate reserving, identify and pursue relevant third-party recoveries, and seek to reduce claims leakage.
Prioritise where necessary and identify deadlines, including those stipulated within lawsuits and demand letters and deadlines for addressing claims queries.
Work closely with CFC’s panel of service providers to ensure a quality and value-for-money service is provided and received within required timeframes.
Perform general claims administrative duties, including electronic file management, filing and payment requests, and producing management information.
Work closely with underwriters by providing feedback on claims issues and trends, and with the Products team concerning the development of CFC’s products and wordings.
Identify and escalate claims-related issues to the line manager where necessary.

An experienced claims professional is required to support our expanding US Admitted Claims offering and further strengthen CFC’s global claims team and to ensure that CFC continues to deliver a high-quality claims service to policyholders and brokers. We are seeking a conscientious and hardworking claims professional with experience and an interest in handling cyber claims.

This role will work with the CFC Global Claims and Incident Response team, along with a number of vendors including forensic, legal, and PR ensure that CFC delivers a cost effective, but high-quality response to our Insureds. The role will also involve working with Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal, state and statutory requirements and obligations.

Your responsibilities will include but are not limited to:

Proactively handle a cross-section of cyber claims on behalf of CFC from first notification of loss to settlement.
Foster good relationships with policyholders, brokers and drive excellent customer service.
Actively work with a panel of response vendors during claims incidents.
Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
Identify and escalate claims related issues to line manager where necessary.

Essential experience

Experience handling insurance claims (Cyber is desirable, but not essential)
Experience handling complex, multi-party claims and managing external advisers

Regulatory & compliance knowledge

Working knowledge of US insurance claims handling requirements, including fair claims practices
Experience operating within defined claims authorities, governance frameworks, and audit expectations

Technical knowledge

Strong policy interpretation and coverage analysis skills
Ability to assess financial loss and causation, including reviewing transaction documentation and financial information
Confidence using claims management systems, producing clear written analyses, and making recommendations

Base salary: $120,000–$160,000 (dependent on experience).

About the Company

CFC

Cyber risk underwriting through MGA platform

CFC Underwriting is a specialist insurance provider operating as a managing general agent (MGA) that underwrites on behalf of a panel of carriers, focusing on emerging and specialty risks with a strong emphasis on cyber. It uses a proprietary global insurance platform powered by data science to streamline underwriting across a portfolio of 50+ products, including cyber and professional liability, with an in-house incident response team adding comprehensive cyber risk management. It differentiates itself through its early focus on cyber, large in-house claims and incident response capabilities, and a global broker-driven distribution model. Its goal is to deliver fast, precise underwriting and robust risk management for technology-related and other specialty risks worldwide.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 1999

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