Full-Time
Bilingual Support Specialist
Favor
1,001-5,000 employees
Hyper-local Texas on-demand delivery service
No salary listed
Texas, USA
Hybrid
Austin: ~3 days on-site weekly; other TX cities: primarily remote with occasional travel to Austin.
 Customer Experience & Support (1) |
|---|
- A high school diploma or equivalent
- Fluency in both Spanish and English
- Excellent written and verbal communication skills with demonstrated ability to communicate via phone, chat and email (both internally and externally) and to type 40+ words per minute
- Excellent time management skills and ability to maximize the number of clients that can be assisted while maintaining a high level of quality and customer service
- Detail oriented with ability to spot developing issues before they intensify
- Ability to function in a fast-paced environment; ability to work weekdays and weekends on a bid system during Favor's support operating hours
- Familiarity with Salesforce or similar contact center tools (a plus)
- Sit for an extended period of time
- Hand / finger dexterity
- Lift 20 pounds or more on an occasional basis
- Work extended hours and/or rotating schedules
- A quiet, dedicated workspace with reliable high-speed internet of at least 10 Mbps (preferably 25 Mbps) for remote work
- Provide high volume, omnichannel support (via phone, chat, email, and SMS) to find creative solutions for real-time challenges; ensure high-quality customer service and issue resolution for runners, customers and merchants
- Remain active in primary queues throughout the work day; consistently meet or exceed set targets and metrics
- Carefully and efficiently follow all call center scripts, escalation procedures and guidelines to ensure complex support issues are resolved with professionalism
- Overcome common challenges (customer frustration, customer pushback, emotional impact, dealing with unknown situations) and delight those involved, particularly in difficult situations; effectively utilize a computer; navigate between multiple screens to access customer information and resources, successfully handle multiple, concurrent calls; maintain accurate call service logs
- Apply critical thinking to each caller’s situation while following documented processes and procedures to effectively triage issues and advance to the correct department as needed
- Familiarity with Salesforce or similar contact center tools is a plus
- Spanish-English bilingual proficiency is desirable but not required beyond current requirement
Favor Delivery is a Texas-based on-demand service that connects customers with local restaurants, bakeries, and retailers to bring food, beverages, and everyday essentials to customers’ doors. Customers place orders on Favor’s platform, which coordinates pickup from partner businesses and delivers items to homes or offices; the company earns from delivery fees charged to customers and service fees paid by partners, with occasional revenue from promotional partnerships. Favor focuses on hyper-local Texas markets, builds close relationships with local businesses, and supports community initiatives like promoting Black-owned and LGBTQI businesses. Its goal is to provide convenient, reliable local delivery while strengthening Texas communities and local business ecosystems in a competitive market.
Company Size
1,001-5,000
Company Stage
Series B
Total Funding
$35M
Headquarters
Austin, Texas
Founded
2013
Simplify's Take
What believers are saying
- Favor Gold launched with free 30-day trial boosts subscriber retention.
- Shop & Deliver B2B platform expands revenue via Thoughtworks partnership.
- H-E-B Now delivers groceries in 45 minutes, capturing urgent demand.
What critics are saying
- DoorDash erodes 20-30% order volume with lower fees in Texas.
- Instacart-H-E-B integration cuts H-E-B Now orders by 40%.
- Texas gig law reclassifies runners, spiking costs 25-35%.
What makes Favor unique
- Favor exclusively serves Texas with hyper-local business partnerships.
- H-E-B ownership enables unique H-E-B Now grocery delivery integration.
- Favor Gold offers Texas-specific perks like monthly H-E-B coupons.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Vacation
Professional Development Budget
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Thoughtworks, a global technology consultancy that integrates design, engineering and AI to drive digital innovation, today announced that Favor, the Texas-based on-demand delivery app owned by H-E-B, has launched a new "Shop & Deliver" platform - an innovative B2B (business-to-business) service that expands capabilities to enrich the shopping experience for customers and delivery fulfillment.
Favor Delivery, the only on-demand delivery app by and for Texans, today announced the launch of Favor Gold, a new subscription program designed to deliver even more convenience and savings.
"Texans care about value, convenience and their community—and Favor Gold delivers on all three," said Keith Duncan, Favor CEO. "With exclusive H-E-B discounts, extra savings on local restaurants and unlimited $0 delivery fees, members can get all of the benefits of Favor while also saving more, supporting local and enjoying more of what they love."Favor GoldRight now, Texans can subscribe to Favor Gold completely free for 30 days ($9.99/month after trial), and immediately unlock a whole new set of perks like:Unlimited $0 delivery fees on almost everything in the app | Save up to $6 per order (minimum order, additional fees and gratuities may apply)Save up to per order Monthly $10 H-E-B coupons | Enjoy $10 off $50 at H-E-B every month, valid in store or online at heb.comEnjoy off at H-E-B every month, valid in store or online at heb.com 15% off local restaurants | Save up to $5 every time you order your local favoritesSave up to every time you order your local favorites Reduced service fees | Receive an added discount on all eligible ordersReceive an added discount on all eligible orders Birthday rewards | Get a special treat for your special dayGet a special treat for your special day And more!Packed with perks as big as the lone star state, Favor Gold is the only delivery app membership with exclusive monthly H-E-B savings.Golden GoodsTo celebrate the launch of Favor Gold, Favor is releasing a line of Golden Goods, a limited-edition collection of Texas cuisine-inspired accessories. Handcrafted in Texas, the ultra-limited items will be given away on FavorGold.com while supplies last.Part tribute, part conversation starter, the Golden Goods collection features three one-of-a-kind items:The BBQ Body Pillow –a full-body comfort pillow crafted with tender, Fall-Off-the-Bone Foam™–a full-body comfort pillow crafted with tender, Fall-Off-the-Bone Foam™ The Chicken Earwings –a pair of radiant, chicken wing-shaped earrings for anyone craving bold style–a pair of radiant, chicken wing-shaped earrings for anyone craving bold style The Bowl-O-Chili Tie–a Texas twist on the classic bolo tie, featuring a miniature chili bowl with golden spoon tipsA few lucky Texans will have the chance to get these ultra-limited items on drop days in March on FavorGold.com , starting with the BBQ Body Pillow dropping on Friday, March 7 at 10 a.m. CST. Get all the details and upcoming drop dates at FavorGold.com ."Made for those who love Texas food a little too much, Golden Goods is our playful nod to the Texas food culture that brings us all together," said Sarah Aitken, Favor's senior vice president of marketing.The Golden Goods and their custom food-themed packaging were made in partnership with agency of record Preacher , The Art Supply Shop , local Texas jewelry maker Cyrus James Goodhart and visual artist Kate Rusek–who regularly designs costumes and props for Saturday Night Live.About FavorFounded in Austin in 2013, Favor currently operates in more than 400 cities across Texas with over 100,000 Runners (delivery drivers), who have delivered more than 90 million Favors to date—which range from restaurant meals and alcohol to groceries and everyday essentials. In 2018, Favor became the first US on-demand delivery company to achieve profitability, which prompted its sale to grocery retailer H-E-B, a trusted and deeply loved staple for Texans since 1905
2024 report highlights the Lone Star State's most memorable delivery moments and cravingsAUSTIN, Texas, Dec. 12, 2024 /PRNewswire/ -- Favor, the only on-demand delivery app by and for Texans, today released its second annual How Texas Orders In Report, showcasing the trends, tastes and memorable orders that defined the year in delivery across the Lone Star State. From top dishes, dips and drinks to the most heartwarming and hilarious delivery notes, the 2024 report shares how Texans relied on delivery to make the most of every moment this year.What filled Texans' plates:
New campaign from AOR Preacher humorously touts the overabundance of items now available through FavorAUSTIN, Texas, Aug. 23, 2024 /PRNewswire/ -- Favor Delivery , the only on-demand delivery app by and for Texans, today announced the launch of H-E-B Now , a new grocery product offering in partnership with its parent company and beloved Texas grocery retailer, H-E-B. Available today exclusively in the Favor app, H-E-B Now offers a fast and convenient solution for busy individuals and families to take care of their last-minute grocery needs.Perfect for quick grocery shop needs, Favor customers can use H-E-B Now’s search feature to find their favorite items, as well as browse popular categories across fruit and vegetables, milk and eggs, pantry, deli and prepared food, meat and seafood, everyday essentials, health and beauty and more.Whether it is a forgotten recipe item or a midweek restock on produce and pantry staples, Favor customers can get up to 15 items delivered in 45 minutes or less through H-E-B Now – and with no delivery or service fees on orders over $25 now through the end of the year. Texans can shop H-E-B Now in the Favor app's new "H-E-B" tab, along with all of their other H-E-B favorites, including H-E-B Beer & Wine, Blooms by H-E-B, H-E-B Sushiya, True Texas BBQ and more. The exclusive offering marks the latest in the brand's push to continue proving its mantra that Favor is "How Texas Orders In."To introduce H-E-B Now, as well as highlight all that the Favor app has to offer – from restaurants of every cuisine to groceries, flowers, alcohol and more – the brand is launching a campaign called "All in Favor" created in partnership with agency of record, Preacher. Playful ads feature a fast-talking Texan who shows up amid everyday moments — watching the big game in the living room, hitting the pickleball courts, swinging at the playground — to let customers know, in just 30 seconds, the abundance of items that can be ordered through the app.The campaign, which will run throughout the state of Texas on connected and linear broadcast TV, as well as digital media and social media platforms, closes with the reminder of all that Favor delivers, "All your local restaurants