Tiffany & Co.

Tiffany & Co.

Designs and sells luxury jewelry worldwide

Client Success Specialist

Full-Time
$21 - $28/hr
Junior
Queens, NY, USA
In Person

About the job

Requirements
  • A high school diploma or equivalent is required.
  • At least 2 years of business experience with a strong operational background is required.
  • Experience working within a luxury environment and understanding discerning client expectations and service standards is required.
  • Exceptional written and verbal communication skills are required, including the ability to craft clear, concise, and professional business correspondence.
  • The ability to manage client expectations and navigate challenging client interactions with composure is required.
  • Strong analytical thinking skills are required to dissect complex issues and devise effective solutions.
  • The ability to adapt quickly to product developments and service enhancements is required.
  • Proficiency in relevant client relationship management software and Microsoft Office Suite is required.
Responsibilities
  • Cultivate and maintain strong client relationships by providing personalized and proactive support and delivering tailored solutions.
  • Manage escalated client concerns and delicate situations, particularly those involving unhappy clients and items undergoing repair, using communication, problem-solving, empathy, and de-escalation tactics.
  • Communicate timelines, processes, and potential outcomes clearly to clients, setting realistic expectations and ensuring transparency throughout the service journey.
  • Create detailed online and letter estimates, ensuring all technical information is accurate and all aspects of the client’s request are met.
  • Take client calls in a timely manner to maintain service-level requirements.
  • Respond to client emails thoroughly, efficiently, and promptly to maintain service-level requirements.
  • Maintain in-depth knowledge of Tiffany & Co. products, materials, and services, including new developments and service offerings, to accurately advise and assist clients.
  • Solicit and analyze client feedback to identify recurring issues, suggest service-delivery improvements, and contribute to enhancing the client experience.
  • Collaborate with repair services, sales, and logistics teams to ensure seamless communication and efficient resolution of client requests.
  • Maintain accurate and detailed records of client interactions, service requests, and resolutions in the repair and client relationship management systems.
Desired Qualifications
  • Experience in a client care, client service, or client success role within the jewelry or luxury retail sector.
  • Familiarity with repair processes and after-sales service in a luxury context.
  • Experience in a client-facing technical or luxury retail environment.
  • Knowledge of AS400, MIPS, point-of-sale systems, or Salesforce.

About the company

Tiffany & Co. designs, manufactures, and sells luxury jewelry, including diamond engagement rings, necklaces, bracelets, and earrings, as well as watches, fragrances, and accessories. It relies on a brand built on quality, craftsmanship, and exclusivity, selling through both retail stores and online channels to affluent customers. The company differentiates itself with a long-standing, recognizable brand and superior craftsmanship, offering curated luxury experiences. Its goal is to maintain and grow a globally prestigious luxury brand while delivering high-value products and a refined shopping experience.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

1837

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Simplify's Take

What believers are saying

  • LVMH's July 2026 report said Tiffany drove Watches and Jewelry's strongest growth.
  • Sept. 25, 2026 Venini Eternity watches widen Tiffany's high-margin limited-edition playbook.
  • Go Youn Jung and Natalie Portman expand Tiffany's reach with younger luxury buyers.

What critics are saying

  • BoF's 2026 staff-exodus reporting signals culture strain that can sap sales execution.
  • Five U.S. closures by Sept. 5, 2026 show weaker mall-store economics.
  • China trademark litigation against Alffany threatens brand policing costs and counterfeit distractions.

What makes Tiffany & Co. unique

  • Sept. 1, 2026 Bird on a Rock refresh turns archival motifs into sellable scarcity.
  • Tiffany's craftsmanship spans jewelry and watches, exemplified by Sept. 27, 2026 Titanium Timer.
  • The Abu Dhabi design residency deepens Tiffany's pipeline for future jewelry-watch talent.

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Benefits

Flexible Work Hours

Company News

Retail Boss
Sep 25th, 2026
Tiffany & Co. partners with Venini on limited Eternity watches.

Tiffany & Co. partners with Venini on limited Eternity watches. A limited series unveiled in Venice combines Tiffany's Eternity watch design with one-of-a-kind Murano-glass dials made with Venini. Published: Sep 25, 2026 5:16 AM Tiffany & Co. has unveiled a limited series of Eternity watches in Venice made in collaboration with Murano glassmaker Venini. The project pairs Tiffany's jewelry-watch platform with individual glass dials, making each dial a point of distinction within the series. According to Tiffany, each watch has a Venini glass dial accented by 12 hand-set aquamarines. The bracelet is fully pavé-set with diamonds totaling nearly five carats. Venini, founded in Murano in 1921, brings a specialist glassmaking practice to the watch rather than simply supplying a decorative campaign setting. The partnership gives Tiffany a material-led extension of its Eternity watch collection. For a luxury house, bringing an established outside craft specialist into the product itself can make a limited edition distinct from a change in dial color or gem setting alone. Members-only article Unlock the rest of this story. Join free to keep reading RetailBoss luxury coverage, industry analysis, and market intelligence. Used publicly if you comment. Retailboss Inc. encourage your real first name. RetailBoss is an independent global news publication and business insights platform built for executives, founders, operators, analysts, marketers, investors, and brand leaders. Its reporting covers the retail shifts across luxury, fashion, beauty, technology and marketing strategy. * Since - 2011 * Audience - 50 Million+ * Coverage - Global Markets Its editorial stance Retailboss Inc. prioritize news value, evidence, attribution, and practical relevance to retail decision-makers. Sponsored work is identified, and editorial coverage is kept distinct from commercial partnerships.

Timothy Sykes
Sep 22nd, 2026
CPRI stock climbs as Capri strengthens leadership and brand push.

CPRI stock climbs as Capri strengthens leadership and brand push. JACK KELLOGG - UPDATED SEP. 22, 2026, 12:32 PM ET Capri Holdings Limited stocks have been trading up by 7.69 percent after a pivotal acquisition-related update boosted investor optimism. Key takeaways traders need to know. * Capri Holdings appointed Catherine So, formerly Senior Vice President and General Counsel at Tiffany & Co., as Chief Legal and Sustainability Officer, reporting directly to the CEO. * The Catherine So role becomes effective 2026/10/19, adding deep global experience in legal, compliance, IP, governance and brand protection to Capri's C-suite. * Capri Holdings is joining the S&P SmallCap 600 before the open on 2026/09/21, a move that typically brings forced buying from index-tracking funds and higher daily liquidity. * Capri withdrew a press release about a planned Goldman Sachs consumer conference appearance, calling the earlier notice an error and saying it will not be replaced. * Michael Kors, under Capri Holdings, is sponsoring Amazon's "First Day Ready" campaign, using a campus "Jet Set Lounge" and Amazon channels to target college students and young adults. Live Update At 12:32:25 EDT: On Tuesday, September 22, 2026 Capri Holdings Limited stock [NYSE: CPRI] is trending up by 7.69%! Discover the key drivers behind this movement as well as its expert analysis in the detailed breakdown below. Quick financial overview. CPRI has been grinding higher through September, and the tape shows steady accumulation rather than a one-day spike. From 2026/08/28 around $13.50 to 2026/09/22 near $15.41, Capri Holdings has logged roughly a 14% move, with higher lows building along the way. Daily candles show repeated dips being bought in the $13-$14 range, then a push toward the mid-$15s, which now acts as short-term resistance. Intraday, CPRI opened 2026/09/22 around $14.94 and tested as high as $16.20 before settling back near $15.40. That's classic expansion in volatility and range - exactly what short-term traders look for. The 5-minute chart shows an early morning surge above $16, a fade, then consolidation in the mid-$15s. So momentum is there, but it's not a runaway breakout yet. Fundamentally, Capri Holdings printed $769M in quarterly revenue, with about $69M in net income and diluted EPS of $0.60. Gross margin is a hefty 62.7%, but EBIT margin of 2.4% tells traders the cost structure is heavy and operating leverage is thin. Debt is meaningful, with long-term obligations over $1.1B and a total debt-to-equity ratio above 10, but CPRI is still generating positive free cash flow of roughly $48M for the quarter. At a price-to-sales around 0.49 and a P/E near 11.35, CPRI screens more like a discounted, struggling luxury platform than a high-multiple growth story - a setup momentum traders love when news flips the narrative. Why traders are watching CPRI right now. Two news drivers are putting CPRI squarely on watchlists: governance strength and index inclusion. Capri Holdings named Catherine So as Chief Legal and Sustainability Officer, bringing her over from Tiffany & Co., where she was Senior Vice President and General Counsel. For a luxury group managing global brands, this is not window dressing. Legal risk, IP protection, and counterfeits can drain value fast. Putting a heavyweight operator over legal, compliance, governance, brand protection and sustainability - and having her report straight to the CEO - signals Capri is tightening the screws on risk and long-term brand equity. For traders, that kind of hire doesn't move next quarter's earnings, but it can support a re-rating story. Stronger governance and clear ESG ownership often attract more institutional capital over time. CPRI's price-to-cash-flow around 5.7 already looks cheap for a global fashion group; if the market starts to believe Capri Holdings can defend margins and brands more effectively, multiples can expand even without big revenue growth. The second catalyst is cleaner and more immediate: CPRI is being added to the S&P SmallCap 600 before the open on 2026/09/21. Index inclusion is a classic trading setup. Funds that track the SmallCap 600 will have to buy CPRI, creating mechanical demand and a potential volume surge around the effective date. Liquidity usually improves, spreads often tighten, and short-term dislocations can appear as passive flows adjust. Layer on Capri Holdings brand work, like Michael Kors partnering with Amazon's "First Day Ready" campaign to reach college students via a campus "Jet Set Lounge," and the narrative shifts: CPRI is not just cutting costs, it is pushing to refresh demand with younger shoppers. The only real wrinkle is Capri withdrawing a press release about a Goldman Sachs conference appearance, calling it an error. That might raise eyebrows about communications discipline, but there is no direct signal of business stress. Overall, the news skew is bullish while the chart still shows room to run. Conclusion. For active traders, CPRI sits in that interesting middle ground: not a tiny low-float flyer, but a beaten-down luxury name now flashing multiple catalysts. Capri Holdings is posting solid gross margins, producing free cash flow, and trading at value-style multiples, while the chart shows a controlled uptrend from the low-$13s to the mid-$15s. The combination of S&P SmallCap 600 inclusion and the Catherine So appointment gives traders both a near-term flow story and a longer-term governance theme. From a trading perspective, that means watching key levels and volume around the 2026/09/21 index effective date, and tracking whether Capri Holdings can hold support in the mid-$14s on any pullbacks. CPRI's intraday action already shows strong reaction to headlines, with sharp pushes above $16 followed by quick profit-taking. That kind of personality often rewards disciplined, plan-driven trading more than blind dip buying. This is where the Tim Sykes playbook fits well. As he likes to remind traders, "Patterns repeat, but only for traders who are prepared and disciplined enough to act on them." As millionaire penny stock trader and teacher Tim Sykes, says, "The goal is not to win every trade but to protect your capital and keep moving forward.". CPRI is offering a pattern right now: improving news, rising volume, and a stock still priced like a turnaround. Use the news, respect the levels, and remember this is for education and research - not a reason to chase without a plan. This is stock news, not investment advice. Timothy Sykes News delivers real-time stock market news focused on key catalysts driving short-term price movements. Its content is tailored for active traders and investors seeking to capitalize on rapid price fluctuations, particularly in volatile sectors like penny stocks. Readers come to Millionaire Media, LLC. for detailed coverage on earnings reports, mergers, FDA approvals, new contracts, and unusual trading volumes that can trigger significant short-term price action. Some users utilize its news to explain sudden stock movements, while others rely on it for diligent research into potential investment opportunities. Dive deeper into the world of trading with Timothy Sykes, renowned for his expertise in penny stocks. Explore his top picks and discover the strategies that have propelled him to success with these articles: Once you've got some stocks on watch, elevate your trading game with StocksToTrade the ultimate platform for traders. With specialized tools for swing and day trading, StocksToTrade will guide you through the market's twists and turns. Dig into StocksToTrade's watchlists here: Why your indicators always fire after the move. RSI. MACD. Bollinger Bands. Moving averages. Every retail trader uses the same recycled tools, which means by the time the buy signal triggers, the big move is already over. The fatal flaw isn't you, it's the indicators. They're built to confirm a move, not predict one. I spent 20 years hunting explosive micro-cap stocks and eventually coded the exact 3 signals I look for into 18 lines of free script: a tight float, a volume spike before price moves, and a confirmed breakout. When all 3 converge, it flashes SUPERNOVA before the move, not after. This is the same setup that flagged a stock at $1.50 a week before it hit $98.40. My own track record behind it is nearly $8 million in audited profits, with a 74% win rate, meaning close to 1 in 4 of these trades still lose. I show those too. How much has this post helped you? (0 votes, average: 0 out of 5)

What's On
Sep 18th, 2026
Saadiyat Grove announces Q4 opening and unveils shops and restaurants.

Saadiyat Grove announces Q4 opening and unveils shops and restaurants. 18th September 2026 The much-anticipated luxury lifestyle destination in Abu Dhabi promises 20 new-to-region concepts across fashion, beauty and dining. Abu Dhabi's long-awaited Saadiyat Grove is officially set to open in Q4. Nestled in the heart of Saadiyat Island between the iconic Louvre Abu Dhabi, soon-to-open Guggenheim Abu Dhabi and Zayed National Museum, this new, luxury retail and fine dining destination will bring 100 new reasons to visit Saadiyat Island. Designed as an open-air shopping, dining, creative and wellness space, Saadiyat Grove will house over 100 iconic brands, bringing 20 first-of-their-kind concepts to the region. A fashion lover's dream. At the centre of Saadiyat Grove is a luxury shopping destination, featuring brands including Audemars Piguet, Brunello Cucinelli, BVLGARI, Cartier, Chaumet, Dior, FENDI, James Perse, Loewe, Louis Vuitton, Tiffany & Co, Valentino and Van Cleef & Arpels. But these won't be cookie-cutter boutiques you'll find the world over. Cartier will celebrate Abu Dhabi heritage through a unique facade created in collaboration with homegrown artists, while the Fendi boutique will feature a dedicated cinema room to bring the Maison's creativity and craftmanship to life. At Loewe, visitors will find the region's first personalisation bar, where bespoke charms and accessories can be made, while Tiffany & Co's new Abu Dhabi boutique features the House's latest design concept, which serves as an ode to its iconic Fifth Avenue flagship. Acclaimed culinary creations. On the foodie front, renowned chef David Chang brings his innovative approach to Asian-American cuisine to Momofuku, while Dubai's much-loved Kokoro lands a permanent space in the capital. For those with a sweet tooth, Alain Ducasse Café by Michelin-starred Chef Alain Ducasse brings together a world of delights, while Monsieur Paul, the iconic Bocuse French brasserie concept will arrive in Abu Dhabi as a restaurant, café and boutique. Outside of the main heart of Saadiyat Grove but located just next door at Louvre Residences Abu Dhabi will debut Alica Deli, DIFC's much-lauded Barrafina, and the Abu Dhabi outpost of Gymkhana, the Michelin-Starred Indian restaurant by way of London and most recently, Dubai. Where wellness lives. A new 2,000 sqm BXR gym, a London-based gym backed by boxer Anthony Joshua finds its Middle East flagship at Saadiyat Grove, while a new wellness and longevity centre brings a new wellness brand to Abu Dhabi for the first time. Details on the brand are yet to be revealed, but Whatson is promised "personalised programming and a range of longevity services" when it debuts. More to explore at Saadiyat Grove. Beyond shopping and dining, Saadiyat Grove will feature Saadiyat Forum, a 7,000 sqm events space complete with a reimagined cinema experience; a 2,200 square metre executive club designed with private offices, boardrooms and meeting facilities; and direct connectivity to a luxury hotel. Whatson can't wait! What: Saadiyat Grove Where: Saadiyat Island When: Opens Q4 Visit: @saadiyatgrovead

Haute Living
Sep 1st, 2026
Tiffany & Co. just reimagined its most iconic motif & The result is extraordinary.

Tiffany & Co. just reimagined its most iconic motif & The result is extraordinary. Tiffany & Co.'s Bird on a Rock by Tiffany 2026 collection reimagines Jean Schlumberger's iconic 1965 brooch through new designs. Fashion & Jewelry Director / Editor-in-Chief of Haute Time There are jewelry designs that endure because they are beautiful, and then there are jewelry designs that endure because they mean something. Jean Schlumberger's Bird on a Rock has always been both. Introduced in 1965 - inspired by a yellow cockatoo Schlumberger encountered during his travels across Asia and the Caribbean - the original brooch, with its yellow and white diamond bird perched atop a cabochon lapis lazuli, became one of the most celebrated designs in the history of Tiffany & Co. almost immediately. More than 60 years later, the house is expanding the motif into an entirely new generation of fine and high jewelry, and the new Bird on a Rock by Tiffany collection makes a compelling case that some icons only get better with time. Photo Credit: Tiffany & Co. The 2026 collection is developed under the creative vision of Nathalie Verdeille, Senior Vice President and Chief Artistic Officer for Jewelry and High Jewelry at Tiffany & Co., and it moves in three distinct directions at once. The newest figural pieces hand-sculpt the iconic bird in 18k yellow gold, with bold textural wings drawn from Schlumberger's own celebrated Flames earrings of the 1950s - designs he originally conceived to evoke solar flares. Subtle chevron details are meticulously engraved along the wing tips, body, and collar, and diamonds of multiple sizes are set by hand in a nonlinear layout, animating each piece with a sense of movement that feels thoroughly alive. A new figural pendant and earrings anchor this part of the collection, and they exemplify what Tiffany & Co. does better than almost anyone: the translation of an archival reference into something that wears like it was made for right now. Photo Credit: Tiffany & Co. The second direction is Wings - an abstract interpretation of flight that honors Schlumberger's own habit of integrating multiple metals within a single design, itself a complex feat of craftsmanship. The newest Wings creations alternate 18k gold and platinum wings, each individually crafted and defined by three feathers that nestle seamlessly into the neighboring wing. On the platinum wings, three diamonds of varying sizes are channel set without prongs or beads, maximizing brilliance while keeping the graceful silhouette entirely uninterrupted. New additions to the Wings collection include a narrow necklace, ring, drop earrings, articulated bracelet, pendant, and three metal-only rings in platinum, 18k yellow gold, or 18k rose gold - the last of which let the contours of the wing do all the work. Photo Credit: Tiffany & Co. The third direction is where the collection reaches its highest register. The Bird on a Rock Feathers high jewelry suite - developed over nearly three years - transforms the bird's collar plumage into sculptural compositions of platinum, 18k gold, and diamonds that manage the rare achievement of feeling both abstract and unmistakably natural. Engraved elements echo the intricate textures of the original Bird on a Rock design, while 18k yellow gold accents create depth and contrast throughout. The Feathers pieces are the kind of high jewelry that earns that designation honestly - not by virtue of price alone, but because of what it takes to make them. Tiffany & Co. will also debut Bird on a Rock high jewelry pieces featuring figural birds that appear to interact with one another, adding a narrative dimension to an already rich collection. Together, the new Bird on a Rock by Tiffany designs are available beginning September 1, 2026, in select Tiffany & Co. stores worldwide.

ContentGrip
Aug 27th, 2026
Go younjung becomes Tiffany & Co. ambassador in new campaign slate.

Go younjung becomes Tiffany & Co. ambassador in new campaign slate. Tiffany selected Go Youn Jung as ambassador across key collections, pairing heritage jewelry with a modern image and fan-driven visibility. There's a specific kind of casting that instantly makes sense to fandoms: the actor whose on-screen image already reads like the brand mood board. That is the energy around Go Youn Jung's newest fashion move, especially for fans watching her profile rise across big franchise-style projects. Tiffany & Co. has named Go Youn Jung as its new ambassador, with plans for her to appear in various campaigns and brand activities for the house, including its signature collections Tiffany Bird on a Rock and Tiffany HardWear. The brand also released official photos alongside the announcement. Table of contents. Jump to each section: Why ambassador announcements hit differently in fandom culture. Ambassador news travels fast because it feels like a public "co-sign" moment. Fans are not just seeing a celebrity in a necklace, they are seeing status, taste, and storyline, all compressed into a few images that are easy to screenshot, repost, and debate. For audiences who follow actors project-to-project, luxury partnerships also become part of the personal brand arc. Go Youn Jung is currently filming for Disney+'s "Moving" Season 2 and an upcoming historical action film "Nambeol" (romanized title), which matters because momentum and visibility often shape how these collaborations land. What Tiffany & Co. confirmed about the partnership. Tiffany & Co. said Go Youn Jung will participate in various campaigns and brand activities representing the house. As part of that, she will feature in campaigns for signature collections, including Tiffany Bird on a Rock and Tiffany HardWear. The brand positioned the imagery around a "modern and sophisticated" feel that matches its mix of heritage and contemporary luxury, which is a common tightrope for legacy houses that need to stay culturally current without abandoning the codes that make them recognizable. Why Tiffany is pairing heritage jewelry with a "modern" face. Tiffany Bird on a Rock signals high jewelry craftsmanship and house heritage, while Tiffany HardWear tends to read more like everyday edge and styling-forward luxury. Putting both in the same ambassador framing suggests Tiffany is not choosing between "heritage" and "now," it's trying to make the two coexist in a single, consistent visual identity. That matters because the most effective luxury storytelling right now is often less about explaining product details and more about making the brand feel wearable across different identities. The ambassador becomes the bridge: someone audiences can imagine in red carpet settings and also in more fashion-editorial, street-style-coded moments. What this means for marketers. Celebrity ambassador deals are easy to dismiss as "standard luxury playbook," but the cultural behavior around them is still instructive: people do not share partnerships, they share identity cues. * Ambassadors work when they extend an existing narrative The partnership leans on Go Youn Jung's established image as "modern and sophisticated," rather than forcing a new persona. That reduces the gap between what fans believe and what the brand needs to communicate. * Collection choice is a strategy signal, not just styling Highlighting both Bird on a Rock and HardWear suggests Tiffany wants range: high jewelry authority plus modern, repeatable styling. Marketers can read this as a cue to pair "halo" products with more culturally flexible lines in the same story. * Photos are the product in the first 24 hours The brand released multiple official images immediately, which matters because early conversation is largely visual. In fan-driven distribution, the most shareable assets set the tone before any longer campaign narrative arrives. * Timing matters because audience attention is episodic With Go Youn Jung actively filming high-visibility projects, the collaboration lands during a period when audiences are already primed to look her up, talk about her, and watch what she does next. At Tier 1 impact, this is not a category reset, but it is a clear example of how luxury houses keep themselves present in youth-driven online conversation: by attaching heritage objects to current faces audiences already emotionally track. The strategic lesson is less about "celebrity marketing" and more about how brands borrow momentum from ongoing fandom attention without needing to manufacture a separate viral hook. In practice, the brands that win these moments tend to treat campaign assets like social-native cultural objects, not like formal ads. When the casting feels intuitive, the internet does the distribution. This article is created by humans with AI assistance, powered by ContentGrow. Ready to automate your content marketing? Book a discovery call today. Apply this article to your work Tell ContentGrip who you are - ContentGrip'll turn this into specific next steps for you. The more specific, the sharper your insights. Vague: "grow my business" Good: "land 2 fintech PR retainers in SEA by Q3"