Planner / Senior Planner - Customer Order Planning

Job Description

1. Responsible as main interface with EDL counterpart and customer with effective coordination internally in addressing issues.
2. Responsible on managing customer orders for complex projects from start to delivery. Ensure smooth coordination with all relevant stakeholders and operations.
3. Analyze sales forecast with sales team.
4. Analyze customer demand and customer pull pattern for inventory control at plant and external warehouse     
   • Minimize overhanging materials.
   • Maintain, check and ensure accuracy of demand loading in SAP for MRP run to fulfill customer requirement based on priority.
5. Prepare production schedule with the objective of:
   • BPS principles
   • Meeting customers’ demands and achieving 100% daily attainment
   • Optimizing utilization of manufacturing resources (e.g. minimizing set-up or conversion losses)
   • Controlling inventory accuracy
   • Tracking daily schedule vs. production actual output
6. Attend Daily Leadership Routine (DLR) on order fulfillment, critical supply materials and operation related.
7. Coordinate raw material issues with LOP Procurement Planner in affected Value Stream & SMT Value stream.
8. Set priorities with the operational logistic section on the movement of finished products for timely shipment.
9. Coordinate shipment arrangement with EDL counterpart or customers. Strategic planning to minimize special premium cost (e.g. change of ship mode or service level) to support situation requirement.
10. Work on special freight claims and OT (overtime) claims due to customer short lead-time pull-in request.
11. Prepare reports e.g. Delivery Performance, Attainment report etc. as and when needed.
12. Support activities related to Bosch Production System (BPS), e.g. Pull System, Leveling and EPEI for continuous improvement.
13. Execute production planning by using Procon Planning Tool.
14. Strong expertise in planning and initiate or support Automation report i.e Power BI dashboard, RPA etc for process efficiency and effectiveness.
15. Work together and support each other within LOG. Support and work towards achieving the departmental goal.
16. Perform any other duties assigned by immediate superior from time to time.
17. Mentor and guide junior planners as and when needed.  
18. Senior Planners lead and coordinate cross-functional problem-solving efforts to address operational issues and maintain on-time delivery and customer satisfaction.
19. Escalate customer order fulfillment issues that affect a single Value Stream (Level 1).

Qualifications

• Bachelor's Degree in Business Administration, Supply Chain, Logistics, or related fields.
• 3 - 5 years of experience in order management, production planning, supply chain, or related functions.
• Proficient in Microsoft Office applications, particularly Excel; SAP/ERP knowledge is an advantage.
• Strong communication, interpersonal, and problem-solving skills.
• Detail-oriented, customer-focused, and able to work under tight deadlines.
• Able to work independently and collaborate effectively with cross-functional teams.
• Proactive with a strong sense of urgency and commitment to delivering excellent customer service

Additional Information

• Leave Entitlement e.g: Annual Leave, Medical Leave and etc

• Company Insurances and etc