Social Intelligence Specialist
Nestle
Social Intelligence Specialist
Nestle
Global branded foods and beverages producer
Position Snapshot
Location: Braga/Lisbon (Portugal)
Company: Nestlé Business Solutions (NBS)
Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)
Languages: Fluent in English
About us
Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!
At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
Position Summary
Social Intelligence Specialist leads complex analytical programs and ensure consistency, quality, and methodological rigor across multiple projects and stakeholders.
A day in the role
Support the development and refinement of monitoring methodologies and analytical frameworks
Enhance search strategies, taxonomies and data structures for complex use cases
Combine multiple data sources into structured analytical outputs
Improve dashboard and reporting methodologies
Validate analytical quality and consistency across projects
Investigate complex trends, patterns and emerging topics
Leverage AI-assisted capabilities to improve analytical workflows
Partner with stakeholders to translate business needs into analytical approaches
Contribute to continuous improvement and capability development across the team
Coach analysts and support knowledge sharing
Key Responsibilities
Methodology & Solution Development
Support the development of analytical methodologies and monitoring approaches
Contribute to refinement of taxonomies, search strategies and analytical frameworks
Support improvements to scalability and consistency of monitoring solutions
Contribute to standardization initiatives across assigned projects
Advanced Analysis & Quality
Conduct complex multi-source analyses
Validate analytical methodologies and outputs
Investigate complex trends and emerging patterns
Ensure quality and consistency across analytical deliverables
Stakeholder & Capability Support
Translate business requirements into analytical approaches
Support discussions on analytical feasibility and methodology
Contribute to documentation and best practices
Mentor analysts and support capability development
What will make you successful
4-5 years in Social Intelligence, Social Listening, Digital Analytics or related field
Strong experience with Talkwalker, Brandwatch, Sprinklr or similar platforms
Experience working with multiple digital data sources
Experience applying and contributing to refinement of monitoring methodologies and analytical frameworks
Strong stakeholder communication skills
Experience supporting complex global analytical projects
Experience working with AI-assisted analytical workflows
Structured and systems-oriented thinker
Strong analytical judgement
High attention to quality and consistency
Ability to simplify complex information
Collaborative and coaching-oriented
Curious and innovation-minded, with interest in AI-enabled ways of working
Comfortable working across multiple stakeholders and complex projects
What we offer
Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:
Development of expertise in Nestlé’s Shared Solutions Business
Immersion in a culturally diverse team
Local and international exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal allowance card
Flex Benefits - at NBS you can choose what benefits are more suitable for you
Make part of the Nestlé Club and get discount in several partners
Free coffee (and good coffee) at the office
Shop with special discounts for employees
Company equipment according to professional needs
Medical support available at the office
E-learning courses and training program to get you where you aim to be
Career progression and possibilities for international career
Nestlé manufactures and markets branded foods, beverages, pet care, and nutrition products in about 185 countries. Its products are produced at scale and distributed through retail, foodservice, and direct-to-consumer channels, backed by a global R&D network. Distinctive factors include its enormous global footprint, a diversified lineup from coffee to pet care to infant nutrition, and the combination of retail plus professional channels. Its goal is to provide reliable, high-quality nutrition to people worldwide while advancing nutrition science through its research and brands.
Explore more opportunities at Nestle