Société Générale de Surveillance

Testing, inspection, and certification services globally

Report Staff - H&N

Customer SupportConfirmed live in the last 24 hours

Full-timeTân Phú, Ho Chi Minh City, VietnamNo salary listedIn-person

About the Job

Requirements

University or college graduation with a related background in Analytical Chemistry, Food Chemistry, Biotechnology, or Microbiology.
Willingness to work shifts.
English reading and writing skills.
Typing and computer skills.

Responsibilities

Add job order and sample information to the system based on application information, quotations, emails, pictures, and laboratory request forms.
Issue and send preliminary or official reports to clients after review, checking, and approval by designated persons, and revise reports according to client requirements.
Monitor turnaround times for test results and ask the laboratory to send them on time.
Answer client questions about test reports by gathering information from related sections.
Update technical knowledge about food-testing parameters, methods, and regulations to issue reports that meet client expectations.
Support clients in checking the specifications, maximum residue limits, or market regulations applicable to their samples and whether samples pass or fail.
Explain results and address client concerns about test reports by working with related departments when needed.
Record and follow client rules.
Receive client complaints and follow up with related departments until they are closed.
Comply with QHSE policy and the quality management system, including standard operating procedures, forms, guidelines, and ISO 17025.
Perform other tasks as requested by the team leader, supervisor, or manager.

Job Description

Add information for job order/sample on system based on information of application, quotations, emails, pictures, Lab request form ect.
Issue/send the (preliminary/official) reports to clients after they are reviewed/checked/approved by designated persons. Revise reports as per client requirements.
Follow turn around time of test results and ask Lab to send them on time
Answer client questions concerning test reports by gathering information from related sections
Update technical knowledge about parameters, methods, regulations of food testing in order to issue test reports to meet client's expectation
Support clients to check the specs, MRLs or market regulations of their samples whether their samples are pass or fail
Explain the results, and answer client's concerns of test reports by working with related departments (if needed)
Take note of client's rules and follow accordingly
Receive client's complaints and follow up with related departments until they are closed.
Comply with QHSE policy & Quality management system (SOP, forms, guidelines, ISO17025, etc.). Other tasks as requested by Team Leader/ Supervisor/ Manager

Qualifications

University or College graduation with related background (Analytical Chemistry/ Food Chemistry/ Biotechnology/ Microbiology)
Willing working in shift
English skills: reading & writing
Good communication skill
Typing and computer skills

Additional Information

About the Company

Société Générale de Surveillance

Testing, inspection, and certification services globally

SGS provides testing, inspection, and certification services to help clients meet regulations, ensure quality and safety, and gain market access. It runs laboratory testing, on-site inspections, and certification against standards, often with training and consulting, across a wide range of industries. The services rely on a global network of laboratories and offices that deliver localized solutions with global expertise. What sets SGS apart is its large global footprint and its emphasis on quality, integrity, risk mitigation, and sustainability, enabling it to serve a diverse set of customers from small businesses to multinationals. The company's goal is to help customers comply with regulations, improve product quality and safety, reduce risk, and boost productivity across markets.

Company size: 10,001+
Company stage: IPO
Headquarters: Geneva, Switzerland
Founded: 1878

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