Receptionist

Job Description

As one of the first faces our guests encounter, you will set the tone for their entire experience. From a gracious welcome and seamless check-in to remembering a familiar face or anticipating an unspoken need, the role of a Receptionist at Cambridge House is to bring warmth, discretion and a little magic to every interaction. You will understand that the finest luxury is personal, intuitive, and effortlessly delivered. 

Key Responsibilities:

• Welcome guests with genuine warmth and elegance, creating a personal and memorable first impression from the moment they arrive.

• Manage arrivals, departures and guest enquiries with accuracy and effortless professionalism.

• Anticipate guest preferences and deliver thoughtful, personalised service that makes every stay feel uniquely considered.

• Build meaningful connections with guests, remembering names and preferences to create a sense of familiarity and belonging.

• Respond to requests and resolve concerns with grace, initiative and a genuine desire to find the right solution.

• Coordinate closely with Concierge, Housekeeping and the wider Cambridge House team to ensure a seamless and thoughtfully connected guest journey.

• Maintain accurate guest profiles, reservations and billing records, handling payments and confidential information with care and integrity.

• Share your knowledge of Cambridge House and the surrounding Mayfair area, offering considered recommendations that help guests discover the very best of what is on offer.

• Maintain an impeccable reception area, ensuring every detail reflects the character, atmosphere and standards of the House.

• Contribute ideas and enthusiasm to our opening preparations, helping shape the service rituals and traditions that will define the Cambridge House experience.

Qualifications

• Experience in a guest-facing role, ideally within luxury hospitality or a similarly high-end environment.

• A genuine passion for hospitality and an instinct for making people feel welcome, valued and at ease.

• Excellent communication skills, a polished yet approachable manner and a keen eye for detail.

• Flexibility to work shifts, including weekends and public holidays, with excellent spoken and written English, additional languages are an advantage.

• Right to work in the United Kingdom. 

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

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