Housekeeping Manager
About the job
- A diploma or degree in Hospitality Management, Hotel Management, or a related field is required.
- At least 5 years of housekeeping experience, including 2–3 years in a supervisory or management role, preferably in an upscale hotel.
- Strong knowledge of guest room and public area cleaning, laundry operations, hygiene standards, and chemical safety is required.
- Experience in staff supervision, training, scheduling, and performance management is required.
- Ability to manage departmental budgets, stock, linen, equipment, and costs is required.
- Ability to coordinate with Front Office, Engineering, and other departments is required.
- Ability to work flexible hours, including weekends and public holidays, is required.
- Very good command of written and spoken English is required.
- Ensure the smooth running of the housekeeping department, delivering guest experience and cleanliness to high levels while meeting property and company standards.
- Maximize guest satisfaction, comfort, and cleanliness through a proactive, positive, and responsive approach to enquiries and problem resolution.
- Develop and implement strategies for identifying, communicating, and delivering housekeeping metrics; maintain reports and tracking tools aligned with initiatives and targets.
- Manage the department team's lifecycle and foster growth, development, and performance while promoting company culture and values.
- Prepare and manage the departmental budget, control costs and inventory, and attain target productivity and performance levels.
- Build and maintain effective relationships with internal and external stakeholders and partners, ensuring communications and activities are controlled and timely.
- Establish and deliver programmes that advance service standards, profitability, and cost control, incorporating environmental concerns and working with stakeholders as required.
- Ensure compliance with legislation and due diligence requirements, plan and document best-practice activities for internal and external audits, and perform follow-up as needed.
- Experience in an upscale hotel is preferred.
About the company
Radisson Hotel Group connects travelers with hotels across Europe, the Middle East, Africa and Asia-Pacific, while helping property owners develop, brand and run lodging businesses. Its portfolio spans luxury and lifestyle hotels, upscale resorts and properties converted from independent hotels into branded destinations. Guests book through the group's channels and use its loyalty program, while owners partner through managed, franchised, leased or hybrid agreements. Its commercial systems support property management and hotel revenue optimization through shared technology and distribution. Its hospitality roots trace to Copenhagen's first SAS hotel in 1960, and the group is headquartered in Brussels, Belgium.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
1960
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Simplify's Take
What believers are saying
- Owners keep adding properties: RHG signed and opened 160 hotels with 22,000-plus rooms in January-June 2026.
- Development includes internal moves: RHG's April 2026 report records 8.5 million learning hours and 40% internal hiring for 2025.
- India has a defined expansion target: July 2026's Vision 2030 set 500 hotels, versus 142 operating across 86 cities.
What critics are saying
- Contract security varies: RHG's available 2025 leased/managed-hotel data show 34% temporary no-fixed-hours employment and 18% outsourced workers.
- Hiring controls have uneven coverage: 2025 leased/managed-hotel data show under-half toolkit uptake; full audits covered 56 of 395 hotels.
- Compliance work extends beyond office hours: RHG's Bucharest role requires shifts, weekends and unannounced night audits.
What makes Radisson Hotel Group unique
- A larger hotel group controls RHG: Jin Jiang holds a majority stake.
- Owners often return with another property: about 65% of RHG's owners have more than one hotel with the group.
- The brand network spans many markets: RHG's portfolio covers more than 100 countries.
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