Computech

Global IT services, consulting, transformation partner

Help Desk Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeBlue Springs, MS, USANo salary listedIn-person

About the Job

Requirements

In-depth knowledge of Windows 7 and strong troubleshooting skills.
Working knowledge of Active Directory, TCP/IP, DNS, DHCP, VLANs, and SCCM.
Professional demeanor, strong written and verbal communication skills, quality and attention to detail, and comfort interacting with the business community, including executive-level staff.
In-depth knowledge of Microsoft Office 2010 and other standard office-environment applications.
Ability to work independently and follow and enforce defined division processes.
Strong organization, time-management, problem-solving, and analytical skills.
Working knowledge or experience with PC imaging tools, remote-control tools, and Microsoft Outlook 2010.
Ability to lift 50 pounds.

Responsibilities

Provide second-level end-user support for computer systems, including software and hardware, and equipment such as printers, plotters, and telecommunications devices.
Troubleshoot problems and repair or replace equipment.
Provide support for on-site conference meetings, including video conferences and web meetings.
Install and troubleshoot desktops, laptops, printers, plotters, and telecommunications devices, including cell phones and iPhones.
Set up and support video conferences, and support data-center equipment including servers, networks, and infrastructure.
Set up and support multipoint videoconferences on campus.
Support remote VPN and connectivity.
Provide customer service and support, promptly resolve problems, and follow up with customers.

Desired Qualifications

MCSE certification is preferred.

Job Description

# Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)

# Desired Experience : 3.00 yrs.

# General Description : Support technician responsible for installation and troubleshooting primarily desktops, laptops, printers, plotters, telecom devices (cell phones, iPhones) at Toyota Motor Manufacturing Mississippi. Other responsibilities may include support and setup for video conferences, and support for Data Center equipment (server, network, and infrastructure).

# Requirements/Must Have : > In-depth knowledge of Windows 7 and excellent troubleshooting skills. > Working knowledge of Active Directory, TCP/IP, DNS, DHCP, VLANs, SCCM. > Professional demeanor with excellent written/verbal communication skills and a high level of quality and attention to detail as there is constant interaction with the business community, including executive level staff. > In-depth knowledge of Microsoft Office 2010 and other standard office environment applications. > Must be a self-starter and be able to follow and enforce defined division processes. > Excellent organization and time management skills in addition to a high level of problem solving and analysis. > Working knowledge/experience of PC imaging tools, remote control tools and Microsoft Outlook 2010 experience. > Responsible for setup and support of multipoint videoconferences on campus. > Ensure exceptional customer service and support with prompt problem resolution and follow up with customers. > Responsible for support of remote VPN/connectivity. > Ability to lift 50 lbs.

# Skills & Qualification : MCSE certification is preferred.

Qualifications

Additional Information

Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices)

About the Company

Computech

Global IT services, consulting, transformation partner

Computech delivers end-to-end IT services, consulting and business solutions to help organizations innovate, optimize and grow. Its offerings span AI/ML, cybersecurity and risk management, application development and cloud modernization, business intelligence and data strategy, and business process services. The company leverages partnerships with Microsoft, IBM, ServiceNow and DocuSign, and optimizes platforms like Workday and Salesforce to maximize client ROI. Quality is built into its processes with CMMI Level 5 appraisals and compliance with ISO 27001:2013 and PCI DSS, ensuring reliable outcomes. A global delivery footprint spans North America, Europe, the Middle East and Asia, enabling delivery with local expertise and scale. The goal is to help clients transform complex challenges into lasting competitive advantages.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Bethesda, MD
Founded: 1996

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