Help Desk Technician
About the job
- At least 3 years of experience is desired for the support technician role.
- Have in-depth knowledge of Windows 7 and excellent troubleshooting skills.
- Have working knowledge of Active Directory, TCP/IP, DNS, DHCP, VLANs, and System Center Configuration Manager.
- Maintain a professional demeanor with strong written and verbal communication skills when interacting with the business community, including executive-level staff.
- Have in-depth knowledge of Microsoft Office 2010 and other standard office-environment applications.
- Be a self-starter who can follow and enforce defined division processes.
- Have strong organization and time-management skills, problem-solving ability, and analytical ability.
- Have working knowledge or experience with PC imaging tools, remote-control tools, and Microsoft Outlook 2010.
- Be able to support remote VPN and connectivity.
- Be able to lift 50 pounds.
- Provide second-level end-user support for computer systems, including software and hardware, and equipment such as printers, plotters, and telecommunication devices.
- Troubleshoot problems and perform equipment repair and replacement.
- Install and troubleshoot desktops, laptops, printers, plotters, and telecommunications devices, including cell phones and iPhones.
- Provide support and setup for on-site conference meetings, including video conferences and web meetings.
- Support and set up multipoint videoconferences on campus.
- Provide support for data-center equipment, including servers, networks, and infrastructure.
- Ensure exceptional customer service and support through prompt problem resolution and customer follow-up.
- MCSE certification is preferred.
About the company
Computech delivers end-to-end IT services, consulting and business solutions to help organizations innovate, optimize and grow. Its offerings span AI/ML, cybersecurity and risk management, application development and cloud modernization, business intelligence and data strategy, and business process services. The company leverages partnerships with Microsoft, IBM, ServiceNow and DocuSign, and optimizes platforms like Workday and Salesforce to maximize client ROI. Quality is built into its processes with CMMI Level 5 appraisals and compliance with ISO 27001:2013 and PCI DSS, ensuring reliable outcomes. A global delivery footprint spans North America, Europe, the Middle East and Asia, enabling delivery with local expertise and scale. The goal is to help clients transform complex challenges into lasting competitive advantages.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Bethesda, Maryland
Founded
1996
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Simplify's Take
What believers are saying
- Confidence Petroleum disclosed heavy Q1FY26 profit growth, supporting Radiant Computech's investment value.
- June 2, 2026 off-market accumulation shows access to sizeable private deal flow.
- August 2026 trading flexibility indicates liquidity management and active portfolio repositioning.
What critics are saying
- Radiant Computech cut its Confidence Petroleum stake from 8.50% to 6.48% by August 24, 2026.
- No operating revenue, products, or hiring signal surfaced in 2026 search results.
- If this entity is only a holding vehicle, talent attraction and retention collapse quickly.
What makes Computech unique
- Radiant Computech bought 8.50% of Confidence Petroleum on June 2, 2026.
- Radiant Computech still held 6.48% after August 24, 2026 open-market sales.
- Its capital allocation looks active, not operational, unlike software vendors or services firms.
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