AI and Automation Specialist - RPA

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. 

For more information about Citco, please visit www.citco.com

About the Team & Business Line: 

Citco Group provides services to our Citco Group of Companies and helps business to succeed in client service excellence. 

As a valuable member of our Risk and Control Group, you will work closely with internal stakeholders and cross-functional teams to support business operations and help them to achieve their goals.

About You:

Education & Professional Experience

• Bachelor’s degree in Information Technology, Computer Science, Data Science, or a related field.

• Experience in the financial services or audit environment is highly preferred.

• Understanding of risk management, audit, and controls testing principles is highly desirable.

Technical & Automation Skills

• Experience with AI technologies and automation tools is preferred.

• Experience with robotic process automation (RPA) tools such as UiPath and Blue Prism is preferred.

• Knowledge of programming and automation technologies, including Python, VBA Macros, scripting, UiPath, Power Apps, Power Automate, Power BI, APIs, and related tools.

• Knowledge of data analytics and visualization tools is preferred.

• Knowledge of programming logic and relational database fundamentals is preferred.

• Systems integration experience.

Solution Design & Software Development

• Experience in process analysis and requirements gathering.

• Experience designing automation and technology solutions.

• Practical experience creating automations for business projects.

• Understanding of the Software Development Life Cycle (SDLC), including: 

  • Solution design

  • Development

  • Unit testing

  • Integration testing

Communication & Project Delivery

• Excellent written and spoken English is required.

• Strong client communication and stakeholder management skills.

• Excellent communication, presentation, and project management abilities.

Process Improvement & Continuous Learning

• Background in process improvement methodologies.

• Strong willingness to learn new technologies and emerging trends.

• Demonstrated continuous learning mindset and commitment to continuous improvement.

Key Competencies & Characteristics

• Strong communication, presentation, and interpersonal skills (written and verbal).

• Excellent analytical, critical thinking, and problem-solving skills.

• Inquisitive and intellectually curious mindset.

• High attention to detail and commitment to quality.

• Strong accountability and results-oriented approach.

• Reliable self-starter who can work independently and collaboratively within a team environment.

• Proactive with excellent organizational and prioritization skills, and the ability to manage multiple competing priorities effectively.

• Service-oriented with a strong customer focus.

• Adaptable and responsive to change.

• Creative and innovative thinker.

• Committed to continuous improvement and operational excellence.

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. 

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Your Role: 

The Risk and Control Group (‘R&C’) is a group-level, global team, responsible for fostering risk and control awareness across all divisions within the Citco Group of companies as defined on www.citco.com. The R&C strategy is to support the organization in implementing a robust risk management and control framework globally across all lines of business. The R&C team is predominantly responsible for the production of the System and Organization Controls (‘SOC’) reports for the Citco Fund Services, the Citco Bank and Depositary Services and Citco Corporate Solutions lines of business, in addition to many other compliance-based review projects analyzing operational effectiveness of the internal control framework.

R&C also has a dedicated Quality Control and Assurance team (“R&C QC”) that reviews the operating effectiveness of controls across various CFS functions, including Loan Administration, Hedge Funds, Funds of Hedge Funds, Private Assets, and Middle Office Solutions.

The R&C has team members based in Amsterdam (The Netherlands), Cork and Dublin (Ireland), Jersey City (USA), Manila (The Philippines) and Toronto (Canada).

• Report to the relevant R&C Manager and work closely with the R&C AI and Automation Supervisor, the R&C QC team, and Group Risk Management counterparts to identify areas where artificial intelligence ("AI") and/or automation solutions can be utilized to improve efficiency.

• Develop, implement, and maintain AI and / or automation solutions to streamline quality controls and quality assurance testing processes and evidence gathering. This includes designing and implementing automated workflows for routine control testing procedures and AI-powered quality assurance checks for work papers.

• Analyze current manual testing processes to identify automation opportunities and develop automated solutions for evidence collection, analysis, and documentation. 

• Create automated reporting solutions for management reporting and quality controls and quality assurance documentation.

• Build and maintain automated testing scripts and workflows, monitor and validate the accuracy and reliability of automated testing results, and implement quality control measures for automated processes. 

• Collaborate with IT teams to ensure proper integration of AI / automation tools and ensure automated solutions align with Citco policies and requirements around AI/ automation tools.

• Develop and maintain documentation for all AI / automation solutions.

• Provide training and support to team members on new automated solutions and supporting disciplines (e.g. programming logic and relational database foundations).

• Evaluate and recommend new tools and technologies for process improvements and continuously refine and enhance automated processes based on feedback and results.

• Support other projects as assigned.

• Foster risk and control awareness across the organization through interactions with business counterparts.

• Maintain expertise and pursue training to keep abreast of new and proposed developments in emerging AI and automation technologies, controls testing, risk management and auditing fields.