Customer Support Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

International Services & Software
Our Department is providing technical support for the delivery of a major mission-critical operations system in the development and implementation of customer applications and company products for the customer’s best performance and success.

Job Description

• Work with cross-functional teams over a variety of technology stacks and disciplines (e.g. web, mobile, middleware) in solving complex business and technical challenges.
• Working in a team environment to provide high quality technical and operational support for mission critical IT and Radio systems. In this role, you are expected to ensure service level and operational key performance measures are met on an ongoing basis.
• Managing legacy and innovative new system solutions, applications and processes. As a graduate, you will be given the opportunity to learn and develop new skills including access to labs and testing facilities. 
• Work in a leading global company with lots of chances to expand your insight in the mission critical, cybersecurity and video security tech field and a variety of career paths.

Your responsibility and expectation included, but not limited to: 

• Follow work instructions, procedures and policies implement and maintain procedures to measure and track service performance and quality
• Work alongside with senior technical engineers as an escalation point for the Helpdesk staff or Service Engineers when necessary
• Interact with a wide range of technical and non-technical stakeholders
• Support existing systems and networks (servers, firewall, routers & switches)
• Software installations (base stations, servers, radios, other devices in systems)
• Work on network devices (remote/onsite) and assist with network designs
• Be coached and mentored by senior engineers
  

Basic Requirements

• Bachelor Degree in Japanese / Computer / IT / Electronics / Engineering or relevant discipline
• Network, IT and Virtual Machine background
• Good interpersonal and communication skill
• Good command of verbal and written English is required
• Resilience, high adaptability and good in problem-solving
• Good command of verbal and written Japanese (preferred)

Travel Requirements

10-25%

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.