S

Samsonite

Global luggage brand selling lightweight bags

Wholesale and Retail Supervisor

Retail Store ManagementPosted on Nov 9
Full-timeMonterrey, Nuevo Leon, MexicoNo salary listed

About the Job

Requirements

  • Completed preparatory education.
  • At least 2 years of work experience.
  • At least 2 years of experience in the role.
  • Intermediate proficiency with Microsoft Office.

Responsibilities

  • Create a customer experience that accurately reflects the brand, build strong customer relationships, and drive sales through exceptional service.
  • Lead, supervise, and manage sales outlets and company-owned stores across the assigned area.
  • Manage and coordinate daily store operations and sales staff activities, ensuring staff promote and sell products to improve the brand’s market image.
  • Ensure excellent customer service by following the sales service protocol, including after-sales service.
  • Analyze and measure business trends and implement plans to maximize sales and meet or exceed each store’s and outlet’s targets.
  • Set individual and store sales incentives and objectives, including conversion rate, average ticket, average units per receipt, and sales targets.
  • Direct and supervise training and development for all store and sales-outlet staff in the assigned area.
  • Ensure compliance with legal and safety regulations to protect workers and avoid penalties or labor contingencies.
  • Manage store schedules and monitor team attendance.
  • Recruit and maintain candidate networks, keep an active database of potential candidates, and ensure hiring of a high-performing team.
  • Manage candidate hiring processes and ensure all new hires are correctly contracted.
  • Organize stores according to Visual team guidelines and ensure displays are maintained as specified.
  • Manage and report area key performance indicators and ensure sales targets are achieved.
  • Supervise sales-outlet and company-store staff to maintain the organization’s corporate image.
  • Distribute corporate uniforms and supervise their proper use.
  • Provide sales assistants and sellers with induction and training on policies, procedures, products, and product characteristics.
  • Prepare schedules for sales assistants and sellers, monitor attendance, and report attendance to Human Resources.
  • Analyze and report to Human Resources on bonus-payment matters for each store and department store in the assigned area.
  • Periodically visit and supervise sales outlets and company-owned stores to ensure operations comply with organizational guidelines.
  • Verify cleanliness and order at sales outlets and company-owned stores.
  • Check the condition of products at sales outlets and company-owned stores, ensuring correct labeling, security tagging, and display.
  • Periodically monitor sales status across the assigned area.
  • Conduct weekly physical inventories at sales outlets and compare organizational inventory records with physical stock.
  • Receive merchandise and control inventory and shrinkage.
  • Schedule merchandise shipments for the store, supervise the assigned area, and inform sales outlets of delivery dates.
  • Prepare reports for management describing problems and contingencies at sales outlets on the assigned route.
  • Periodically review merchandise shipments at sales outlets and company-owned stores.
  • Ensure products are properly organized and stored in the stockroom.
  • Request cleaning materials and office supplies through the designated online portal.
  • Request point-of-purchase materials and shopping bags.
  • Inform, update, and supervise staff on promotions, discounts, and clearance sales; verify current point-of-purchase materials and marketing campaigns.
  • Report thefts and file the corresponding report according to protocol.
  • Coordinate and complete the e-learning customer service protocol course for the whole team.
  • Enter shipping documents into the point-of-sale system and report merchandise discrepancies according to established procedures.
  • Plan and ensure the team meets targets set by Commercial Management.
  • Track daily, weekly, and monthly sales by seller and business line across all stores and outlets in the assigned area.
  • Ensure daily cash register opening, reconciliation, and closing follow established procedures.
  • Coordinate and ensure daily deposits of collected funds at the assigned financial institution for all locations under the role’s responsibility.
  • Send gift-card sales information.
  • Promote a culture of identity and commitment to the company.
  • Monitor and record weekly attendance of temporary service staff and contractors working for the company.
  • Ensure temporary service workers have signed contracts upon starting at a sales outlet and report irregularities.
  • Develop and train Human Resources staff for future challenges.
  • Complete the company’s general checklist.
  • Ensure daily use of the Follow Up tool.
  • Ensure online sales and click-and-collect operations are carried out.

Desired Qualifications

  • Technical studies in administration or a similar area.
  • Personnel-management, administration, sales, and customer-service experience.
  • User-level proficiency with SAP.

About the Company

Samsonite

Global luggage brand selling lightweight bags

Samsonite is a global luggage brand that designs and sells a wide range of travel and personal accessories. Its products include suitcases, business bags, kids’ backpacks, casual bags, and related gear, all built to be lightweight, durable, and functional for travelers. The company emphasizes materials, construction, and design features such as strong shells, smooth wheels, secure zippers, and organized compartments to protect belongings and ease travel. Samsonite differentiates itself through extensive research and development, a history of industry firsts, and a strong global distribution network that includes direct sales, retail partners, and online channels. Its goal is to provide reliable, high-quality travel solutions that meet the needs of frequent travelers, business professionals, and families, maintaining leadership in the travel luggage market by continuing to innovate and improve user experience.

Company size
Not listed
Company stage
IPO
Headquarters
Luxembourg
Founded
1910

Recently Posted Jobs

Explore more opportunities at Samsonite

See more jobs