Quality Manager

Job Summary

The Corporate Manager, Quality is responsible for overseeing quality management initiatives to support organizational goals, compliance standards, and continuous improvement across the organization. This role may focus on specific quality domains, such as coding, improvement processes, or operational quality, depending on departmental needs. The Manager, Quality collaborates with cross-functional teams to develop, implement, and monitor quality programs that drive efficiency, enhance compliance, and promote high standards of service.

Essential Functions

• Develops, implements, and manages quality programs to ensure compliance with regulatory standards and organizational policies.
• Oversees quality assessment activities, including audits, data analysis, and reporting, to identify areas for improvement.
• Leads quality improvement initiatives, collaborating with stakeholders to design and execute strategies that enhance service quality and operational efficiency.
• Establishes and maintains quality metrics and performance benchmarks, providing regular updates and recommendations to leadership.
• Provides guidance and support to department teams in interpreting quality standards and implementing best practices.
• Manages training and development activities related to quality standards, ensuring that staff are equipped with the necessary knowledge and skills.
• Ensures accurate documentation of quality activities, including maintaining records of audits, quality assessments, and improvement plans.
• Collaborates with Compliance, Risk Management, and other departments to address quality-related issues and support organizational objectives.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

***10% Travel with the possibility of heavier travel based on business needs***

Open to Remote

Qualifications

• H.S. Diploma or GED required
• Bachelor's Degree in Healthcare Administration, Quality Management, Business, or a related field preferred
• 3-5 years of experience in quality management or a related area required
• 0-2 years of experience with internal controls preferred
• Prior supervisory or management experience preferred

Knowledge, Skills and Abilities

• Strong knowledge of quality management principles, methodologies (e.g., Six Sigma, Lean), and relevant regulatory standards.
• Analytical skills for interpreting data, identifying trends, and implementing effective quality improvements.
• Effective leadership and team management skills to guide quality initiatives and support cross-functional teams.
• Excellent communication skills for conveying complex quality standards and processes to diverse audiences.
• Organizational skills to manage multiple quality projects, track progress, and ensure timely completion of objectives.

Licenses and Certifications

• CPHQ - Certified Professional in Healthcare Quality preferred

Reasoning Ability
● Define problems, collect and interpret data, utilize a variety of quality improvement, statistical tools, process improvement tools, and formats, as needed, establish facts, draw valid conclusions and develop sound plans for improvement.
● Communicate effectively with facility/regional/corporate staff and leaders, vendors, co-workers, and others via written and verbal communications.
● Basic project management skills.

Computer skills
To perform this job successfully, an individual should have knowledge of Microsoft and Google Workspace. The individual should also have skills (or obtain skills within a
reasonable time) to support quality staff and other leaders in the use/troubleshooting of quality/operational software and web-based applications.

Physical Demands
● The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
● Travel may be required to support quality initiatives and may require long travel times [greater than 4 hours] and / or extended overnight travel.
● Travel activities will likely require the employee to lift and transport objects (luggage, computer bags, training materials, manuals, etc.) up to 25 lbs. or greater.
● The employee may be exposed to public (airports/hotels/etc.) as well as healthcare environments.