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Holding Hands

Outpatient mental health & family counseling

Admissions Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeBurbank, CA, USA$20 - $25 /hrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • At least 6 months of customer service or administrative experience is preferred.
  • Strong verbal and written communication skills are required to interact professionally and compassionately with families, referral sources, and team members.
  • Strong organizational skills, attention to detail, and follow-through are required.
  • The ability to manage multiple priorities and work effectively in a fast-paced environment is required.
  • Proficiency in Microsoft Office, spreadsheet data entry, and basic computer applications is required.
  • Bilingual ability in English and Spanish is preferred.
  • Successful completion of a Department of Justice background check is required.
  • The ability to build effective working relationships with staff, providers, and patients is required.
  • Experience working with an agency that provides therapeutic services to individuals diagnosed with Autism Spectrum Disorder and mental health is desired.

Responsibilities

  • Answer phones and respond to inquiries from families and referral sources regarding the admissions process with empathy and professionalism.
  • Collect and verify required admissions documentation, including patient demographics and forms.
  • Verify patient eligibility and insurance benefits.
  • Request and track authorizations for services.
  • Maintain timely and consistent follow-up on pending admissions and cases.
  • Accurately update and maintain information in the system of record.
  • Collaborate with department coordinators and internal teams to support an efficient admissions process.
  • Prioritize tasks effectively and work efficiently in a fast-paced environment.
  • Cross-train and provide support in applicable areas of the department as needed.
  • Maintain compliance with HIPAA and all applicable privacy and confidentiality requirements.
  • Communicate with management regarding operational needs and recommend process improvements.
  • Perform other administrative duties as assigned by the Director of Billing and Admissions.

Desired Qualifications

  • At least 6 months of customer service or administrative experience.
  • Bilingual ability in English and Spanish.
  • Experience working with an agency that provides therapeutic services to individuals diagnosed with Autism Spectrum Disorder and mental health.

About the Company

Holding Hands

Outpatient mental health & family counseling

Holding Hands operates as an outpatient community clinic serving infants, children, teens, and adults with developmental and mental health needs in Los Angeles, Burbank, Calabasas, and Whittier. Its approach centers on each client’s strengths and unique profile, with an intervention plan tailored to individual differences. The clinical team not only works with the client but also educates, empowers, and supports the entire family unit, offering counseling for individuals, couples, and families. The service model relies on a client- and family-centered process that uses a collaborative relationship to promote growth and development. Compared with peers, Holding Hands combines a long-standing, community-focused presence with a broad age range and a strong emphasis on family education and involvement. The company’s goal is to help each person reach their potential by providing guidance and supportive hands-on care so they can grow, learn, and develop with someone believing in them.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Burbank, CA
Founded
2003

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