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Capgemini

Global consulting, technology services, outsourcing

NICE Cxone Technical Lead

Implementation & Technical Account ManagementUpdated on Nov 14
Full-timeIn-person

About the Job

Requirements

  • At least 8 years of CCaaS experience with strong NICE CXone expertise.
  • Hands-on experience with NICE IVR and Studio scripting, WFM/WEM, CXone reporting and dashboards, JavaScript, and CXone scripting.
  • Experience with CRM-integrated agent desktops and customer journey solutions.
  • At least 2 years of REST API and CRM integration experience.
  • Strong understanding of AI-powered customer experience capabilities within NICE CXone.
  • Experience working in Agile/Scrum environments.

Responsibilities

  • Lead architecture, design, and development on the NICE CXone platform.
  • Design and implement IVR/Studio workflows, omnichannel solutions, and CRM-integrated agent experiences.
  • Drive REST API and CRM integrations, including screen pops and customer journey enhancements.
  • Ensure scalability, performance, security, and adherence to NICE best practices.
  • Conduct code and configuration reviews and support release management.
  • Collaborate with business and delivery teams to translate requirements into solutions.
  • Mentor developers and provide technical leadership across projects.

Desired Qualifications

  • NICE Advanced Certifications.
  • Experience with NICE Quality Management (QM).
  • Experience with large-scale or multi-region CXone implementations.
  • Experience in highly regulated enterprise environments.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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