Box Office Attendant

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Under the supervision of the Box Office Supervisor, the Box Office Attendant is responsible for ticket sales and customer service for all ticketed events at the TD Coliseum.

This role pays an hourly rate of $17.95 CAD.

Benefits for Part-Time Roles: Pension matching.

This position will remain open until February 5, 2027.

OVG is excited to launch the newly reimagined TD Coliseum, a modern venue rooted in the proud history of Hamilton. Hosting world-class concerts, sports, and special events, TD Coliseum, FirstOntario Concert Hall, and The Studio play key roles in the region’s cultural and economic landscape. As we enter an exciting new era of growth and reinvention, we are seeking passionate professionals who thrive in fast-paced, high-impact environments.

• Use a computerized ticketing system for walk-up ticket sales on event day.
• Accurately process payments for tickets while following all proper box office selling and payment procedures.
• Provide a high level of customer service and tactfully resolve ticketing issues with the general public.
• Assist the general public with accessing, transferring, and accepting tickets via mobile ticketing prior to entering TD Coliseum.
• Other duties as assigned.

• High School graduate or equivalent.
• Previous retail and/or customer service experience.
• Strong problem-solving skills.
• Experience with transactions on a POS system.
• Must be engaging, enthusiastic, and able to keep that same composure in a fast-paced environment.
• Ability to work evenings and weekends as required.
• Must have punctual and reliable attendance.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.