At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Workplace Operations Coordinator will assist in facilitating the daily operations of an ongoing delightful experience for all employees of Lyft. They will provide consistent workplace related operational support and assist in maintaining an inclusive and safe environment for Lyft employees.

ABOUT YOU

You are an individual who possesses a strong ability to successfully prioritize and execute tasks/duties as assigned in alignment with the overall goals of the team. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude.  You feel empowered to take initiative and lead from your seat.  You consistently demonstrate strong verbal and written communication skills.

Responsibilities:

• Represent “Lyft” culture in the reception area by stocking candy stations daily, maintain the appearance of the front desk and lobby area and manage music if applicable. 
• Keep an upbeat demeanor and greet every employee and guest as they arrive -you are the first and last point of contact
• Ensures music content adheres to Lyft’s Core Values and volume level is appropriate for a workplace environment
• Keep weekly inventory of Workplace items that need to be purchased. Restock supply closet on a regular basis. Support local teams with inventory management
• Manage incoming and outgoing mail/shipment process within the all workplaces
• Unpack and stock Workplace deliveries in designated closets or support shipments to desired locations
• Assist with general conference room bookings
• Work through and respond to Zendesk tickets throughout the field and office locations and perform the necessary task to satisfy general Workplace inquiries; escalate Workplace incidents and maintenance requests to Workplace Operations Specialist and Workplace Operations Lead when necessary
• Coordinate with security on incoming visitors.  Ensure name tags are printed and given to all visitors at the reception desk
• Maintain clear and consistent communication while providing cross functional support to HR, Recruiting, Development, Real Estate, Construction and Physical Security 
• Receive, troubleshoot, resource and resolve all incoming employee/guests questions or concerns
• Support all Workplace leadership with all duties as necessary

Experience:

• Be aligned with Lyft’s Core values: Make it Happen, Uplift Others and Be Yourself
• A passion for facilitating an overall positive employee experience through ongoing operational support
• 2+ years of customer service experience
• 1+ years in Workplace related experience
• Possess the ability to remain agile and multi-task effectively in a fast paced environment
• A passion for fostering an overall positive employee experience through ongoing operational support
• Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively 
• Capable of prioritizing tasks/duties as assigned and delegating tasks as needed

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft’s flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy.  Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.  Please contact your recruiter now if you wish to make such a request.

This role will be on-site at our Toronto Office — Team Members will be expected to work in the office 5 days a week. #onsite

The expected base pay range for this position in the Toronto area is CAD $25.38 - $31.73 per hour. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.