Software Asset & License Management Analyst

Location: Jakarta, Indonesia

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Thales has been present in the Republic of Indonesia for 45 years in the defence, aerospace and space domains, delivering a wide range of civil and defence solutions that highlight our strong commitment to working with the Indonesian government and local stakeholders. In recent years, our innovative solutions in air traffic management systems and telecom satellites have further strengthened our presence in the country alongside our digital portfolio of solutions such as biometrics, data protection and cybersecurity now serving the needs of diverse customers in civil sectors.

The primary purpose of the role:

Assure RUN activities related to software licenses.

Key Responsibilities & Tasks:

• Process requests for software license provisioning and/or activation keys (for end users (Desktop/Workstations), but also for Tribe/Squad IS-IT for infrastructure and application licenses)

• Follow up with requesters if information is incomplete or inconsistent

• Trigger the relevant license procurement activities as needed
• Determine the licenses required
• Request quotations from publishers or distributors
• Perform the first level review/verification of quotations
• Initiate purchase requests
• Manage the related actions/activations on the publisher portals
• Record the corresponding allocations
• Track orders placed with suppliers - Follow up as necessary
• Receive deliveries in the ERP
• Record the license assets/entitlements acquired by IS-IT
• Monitor key asset milestones (e.g., renewals) → alert PO(s) and collect renewal decisions
• Manage the software reference catalog for end-user workstations
• Register new references
• Update (including bulk updates) the reference catalog to reflect changes/reorganization of workstation environments
• Manage obsolescence in the reference catalog
• Maintain the standardization reference (raw inventory findings mapped to normalized versions)
• Document and update operating procedures 
• Produce periodic service reports /KPI

Skills Required

Professional Experience

• Experience in handling IT requests (ideally in supply chain of software licenses or IT components)

Technical Skills

• Ability to manipulate data (recording, querying, analytics, etc.) in an asset management tool and/or CMDB
• Ability to understand the nature of the request and identify inconsistencies
• Knowledge of the main licensing metrics is required
• Ability to handle the sequencing/workflow of an IT request (set the right values to ensure the correct processing path)
• Advanced proficiency in an analytics tool (e.g., Power BI)

Soft Skills

• Autonomy in a time-zone-shifted management (while staying within the guidelines).
• Ability to interact with counterparts remotely.
• Ability to escalate appropriately (strong analytical and problem-solving skills).
• Ability to produce concise reporting.
• Strong verbal and written communication skills for both technical and non-technical audiences.
• Ability to effectively manage relationships with resellers, vendors, and external service providers.

Educational Qualification

• Junior - Master’s or engineering degree.

Values & Behaviors

• Good organizational abilities and Good interpersonal skills
• We also attach great importance to Soft skills, adaptability, openness and continuous improvement.
• Your autonomy and your taste for teamwork, your rigor and curiosity are all qualities that we value every day.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.