All Accor

Global hotel management, franchising, loyalty program

Duty Manager

Hotel Guest ServicesUpdated on Nov 11

Full-timeOran, AlgeriaNo salary listedIn-person

About the Job

Requirements

Previous experience in Front Office or reception.
Experience managing guest complaints, emergency situations, and operational incidents.
Knowledge of quality standards and hotel procedures.
Strong interpersonal skills.
Organizational skills and ability to prioritize.
Results orientation and customer-service focus.
Ability to represent management in its absence.

Responsibilities

Supervise daily operations.
Report regularly to supervisors and the Night Manager.
Handle guest complaints and report them to the Department Head.
Implement and coordinate Front Office standards in accordance with the hotel's values.
Cooperate respectfully with the team and other departments.
Announce VIP rooms to Housekeeping and Food & Beverage departments.
Ensure VIP rooms are ready, checked, and in order before arrival.
Take responsibility for the shift, manage situations, and ensure the reception team is supported and assisted as needed.
Check hotel status, occupancy, functions, groups, and VIPs.
Coordinate and share information with reception, Housekeeping, Food & Beverage, and especially the General Manager regarding VIPs.

Description du poste

Rôle:

Superviser les opérations quotidiennes.
Rendre compte régulièrement aux superviseurs et au Night Manager
Traiter les plaintes des clients et les signaler au Chef de Département.
Mettre en œuvre et coordonner les normes du Front Office en conformité avec les valeurs de l’hôtel.
Faire preuve d'une coopération et d'un respect sans réserve au sein de l'équipe et des autres services
Annoncer les chambres VIP aux départements Housekeeping et des Food & Beverage.
S’assurer que les chambres VIP sont prêtes, vérifiées et tout est en ordre avant l’arrivée.
Prendre la responsabilité du shift, gérer les situations, s’assurer que l'équipe de la réception est prise en charge et aidée si nécessaire.
Vérifier la situation de l'hôtel, l'occupation, les fonctions, les groupes, les VIP.
Maintenir, coordination et information avec la réception, le Housekeeping, le Food & Beverage et surtout avec le directeur général en ce qui concerne les VIP.

Qualifications

Expérience préalable en Front Office / Réception
Expérience dans la gestion des réclamations clients, situations d’urgence et incidents opérationnels.
Bonne connaissance des standards de qualité et des procédures hôtelières.

Informations supplémentaires

Excellentes compétences relationnelles.
Sens de l’organisation et gestion des priorités.
Orientation résultats et sens du service client.
Capacité à représenter la Direction pendant son absence

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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