Reservations & Rooms Control Agent

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Reservations & Rooms Control Agent because together, we are better. Start your career at Sheraton, where you don't just work - you belong. 

Position Summary:

As a Reservations & Rooms Control Agent, you will be one of the first points of contact for our guests, creating a seamless, professional, and welcoming booking experience from the very beginning of their journey. In this role, you will deliver exceptional customer service while managing reservations and room inventory efficiently. You will work closely with key departments, including the Front Office Sales, and Events teams, to ensure guest requirements are met and that operational and revenue objectives are achieved. Through effective communication, attention to detail, and collaboration, you will help provide a memorable guest experience and contribute to the overall success of the hotel.

 Primary Duties: 

• Process reservations, modifications and cancellations accurately and efficiently.
• Review, update, and manage guest requests, creating personalised experiences tailored to individual preferences and requirements.
• Assist with and co-ordinate guest bookings, engaging with guest to exceed their expectations and enhance their overall experience.
• Respond to telephone and email enquiries promptly and professionally, using appropriate communication etiquette at all times.
• Allocate rooms in accordance with guest preferences and operational requirements, accommodating requests wherever possible.
• Complete reservation related administrative duties and provide general support to the team.
• Contribute to revenue optimization by maximizing room inventory utilization and identifying opportunities to enhance guest bookings.

About You:

• Relevant experience in a similar role. FIT/Group reservations experience is highly desirable
• Strong communication skills written and verbal
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits: 

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends 
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month 
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group 
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program 
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend 
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.