Vice President of Professional Services

About POMS 

POMS is a leading provider of Manufacturing Execution Systems for life sciences manufacturing. For 40 years, our software has helped leading global life sciences companies run compliant, efficient production across hundreds of sites worldwide. We combine deep regulatory expertise with a platform built for GMP environments. We're growing fast, adding new sites, expanding with existing customers, and building a select partner network across North America and Europe. 

The Opportunity 

POMS is seeking an ambitious, hands-on Vice President of Professional Services to lead the team that brings our MES platform to life inside the world’s top pharmaceutical manufacturing environments. You’ll own delivery, people, partners and the Professional Services P&L - building an organization that lets POMS execute multi-site programs on scope, on schedule, on budget, and to the quality standards expected in regulated manufacturing environments. 

What You Will Own 

Project Delivery & Governance 

• Provide executive oversight across all POMS professional services projects, including complex, multi-site and multi-workstream programs. 

• Serve as the executive escalation point for strategic implementations and travel to key customer locations to strengthen senior relationships, resolve critical issues, and ensure project success. 

• Establish and continuously improve a disciplined implementation methodology and governance rhythm, with clear phases, stage gates, decision rights, quality controls and escalation paths that give early visibility to risk and allow decisive intervention when projects move off plan. 

• Ensure implementation approaches support the documentation, validation, traceability, change-control, and compliance expectations of regulated pharmaceutical manufacturing. 

Team Leadership and Organization Development 

• Design the Professional Services operating model and team structure across program/project management, solution consulting, technical delivery, and implementation leadership. 

• Recruit and retain high-calibre talent, translating the demand forecast into a hiring plan that balances internal capacity with partner resources. 

• Build a strong layer of delivery leaders beneath you, with clear accountabilities and succession for critical roles, so the organization doesn’t rely too heavily on any one person. 

• Create development paths, coaching and performance practices that grow people from consultant to project lead to program leader, including deep expertise in GxP and validated environments. 

• Promote a culture of ownership, transparency, urgency, collaboration, and continuous improvement. 

Resource, Utilization & Financial Management 

• Own the Professional Services P&L, including revenue, gross margin, delivery cost, project profitability, subcontractor spend, and investment priorities. 

• Develop reliable demand, backlog, capacity, skills, and utilization forecasts; translate the forecast into hiring, development, partner, and deployment plans. 

• Establish and maintain adherence to billable-utilization targets while protecting delivery quality, employee sustainability, and the capacity required for strategic initiatives. 

• Implement disciplined project financial management, including estimation, staffing plans, margin tracking, change control, billing readiness, and corrective action. 

Partner Strategy & Ecosystem 

• Develop and own POMS' integration-partner strategy, including partner segmentation, selection criteria, commercial and delivery models, enablement, certification expectations, and governance. 

• Build a scalable ecosystem of qualified integration partners that expands capacity and geographic reach without compromising quality or accountability. 

• Establish joint planning, delivery assurance, performance scorecards, escalation protocols, and executive relationships with strategic partners. 

• Determine the appropriate use of internal resources versus partner capacity by project, geography, skill requirement, risk, and economics. 

Growth & Cross-Functional Leadership 

• Partner with Sales on discovery, solution shaping, delivery strategy, effort estimation, proposals, statements of work, and executive presentations for strategic opportunities. 

• Collaborate with Sales and Customer Success to align go-to-market strategy, implementation positioning, account priorities, and growth plans for new and existing customers. 

• Create strong transitions from sale to delivery and from implementation to Support, with explicit assumptions, scope, acceptance criteria, risks, governance, customer responsibilities, operational readiness, documentation, knowledge transfer, and clear ownership. 

• Work closely with Product, Engineering, Support, Finance, and Legal to improve implementation readiness, resolve systemic delivery issues, and convert field insight into business improvement. 

What You Bring 

• 10+ years of progressive experience in enterprise software professional services, including substantial leadership responsibility for complex implementation portfolios and distributed teams. 

• Demonstrated experience delivering large enterprise MES, manufacturing, ERP, or similarly mission-critical operational systems; pharmaceutical or regulated life sciences manufacturing experience is strongly preferred. 

• Proven success building or materially improving implementation methodology, project governance, resource management, and delivery best practices at scale. 

• Direct experience owning and managing a Professional Services P&L, with strong command of revenue forecasting, gross margin, project economics, backlog, capacity, and billable utilization. 

• Experience creating and managing a systems-integration or implementation-partner strategy, including partner enablement and delivery governance. 

• Executive-level customer leadership, with the presence and judgement to build trust, navigate escalations, and influence stakeholders in global enterprise organizations. 

• Strong commercial judgement and experience supporting complex sales cycles, scoping, estimation, contracting, and change control. 

• Bachelor's degree in engineering, technology, business, or a related field; an advanced degree or recognized program/project-management credential is an asset. 

• Willingness to travel 20-40% as required for strategic customers, major project milestones, partner development, and executive relationship management.

Leadership Profile

You are an ambitious self-starter who combines strategic thinking with a willingness to engage directly in the details that determine delivery outcomes. You set a high bar, establish clarity, make data-informed decisions, and hold yourself and others accountable. You communicate candidly, remain composed under pressure, and can build durable executive relationships with sophisticated enterprise customers and partners.

Measures of Success

• Predictable delivery across scope, schedule, budget, quality, customer commitments, and risk.

• A scalable organization with clear roles, strong leaders, repeatable methodology, and disciplined governance.

• Accurate demand and capacity forecasts, sustained adherence to billable-utilization targets, and healthy Professional Services margins.

• A productive integration-partner ecosystem with measurable capacity, quality, and delivery performance.

• Strong executive relationships and effective collaboration across Sales, Customer Success, Product, Engineering, Support, Finance, and Legal.

Our Hiring Commitments 

• This posting is for an existing vacancy. POMS may use artificial intelligence to screen, assess, or select applicants. These tools do not replace human judgment; recruiters and hiring managers review all results.Every candidate we interview will hear from us about the outcome within 45 days of their final interview. 

• POMS recognizes the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. 

Salary Range (Ontario & BC Only):

The estimated base salary range for this role is CAD$189,000.00 - CAD$231,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at [email protected].#POMS