Product Manager

Key Responsibilities

• You'll work with our Product, Engineering, and Design teams to prioritize backlogs and scope new work to be done.
• You'll help prioritize what new product features we need to build from start to finish through conception, research, implementation, and maintenance.
• You'll help gather customer feedback to improve performance and reliability or polish existing features. 
• You'll build internal tools to support simplicity and productivity for the whole team. Internal tools might include working with our backend engineers to create a microservice to help our customer experience team to be able to remove or add extra services to a company's account.

Skills and Qualifications

• A thoughtful problem-solver: For you, problem-solving starts with a clear and accurate understanding of the context. You can decompose tricky problems and work towards a clean solution by yourself or with teammates. You're comfortable asking for help when you get stuck.
• You like FinTech: We are not a formation service; we're a fintech company. You are interested in the rapidly growing industry of B2B finance applications and love thinking about vertical fintech offerings and applications.
• You're familiar with our backend: You understand how parts of a system fit together—from the user interface to the data model. Experienced candidates should be familiar with relational and document-oriented database systems like DynamoDB and MongoDB. If you've experienced the technical challenges of rapid growth, that's a plus.
• You're pragmatic and business-oriented: You care about the business impact of what you're building, and you prioritize projects accordingly. You're not just going after cool stuff—you understand the balance between craft, speed, and the bottom line.
• You put users first: You think critically about the implications of what you're building and how it shapes real people's lives. You understand that reach comes with responsibility for our impact—good and bad.
• You have empathetic communication: You communicate nuanced ideas clearly, whether you're explaining technical decisions in writing or brainstorming in real time. In disagreements, you engage thoughtfully with other perspectives and compromise when needed.
• You're a team player: You understand when work is better together. You enjoy collaborating cross-functionally to accomplish shared goals, and you care about learning, growing, and helping others to do the same.
• You have a growth mindset: You are highly organized, detail-oriented, and metrics-driven. You are a fast learner who is passionate and always hungry to explore new ideas. You thrive in chaos and are comfortable in a fast-growing and changing startup.

Bonus Qualifications

• Experienced using product management tools like Jira, Figma, Notion, etc.
• You have managed your own pod of engineers to define roadmaps and complete deliverables on time. 
• You have experience working at a tech startup and/or you have experience with financial, tax, or business automation products, especially for SMB companies.
• You have interests outside of technology, such as art, history, or social sciences or some other area of passion.