Information Technology Systems Application Engineer

Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

IT Systems Applications Engineer assists with programming and support for application systems development and maintenance projects, with a commitment to stakeholder satisfaction. Engineer assists with providing technical expertise and support to analysts. Aids projects/technical initiatives through all phases of the systems development lifecycle including planning, development, implementation, issue management and operational transition for support. Facilitates maintaining and supporting Business Applications, data integrity and environments including configuration of application settings and security. Engineer assists with maintaining comprehensive system monitoring to ensure optimal system stability, while consistently meeting or exceeding Service Level Agreements (SLAs) and Operational Performance Agreements (OPAs).

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

• Assist with programming, build of programs and scripts for integrations, monitoring, data transmissions, reports, dashboards, workflows, scripts and queries to support the Business Applications as needed. Assist with investigating and implementing new technology presented by the vendor for data replication, reporting, analytics, and workflows. Gathers requirements and documents design and operational support documentation.
• Provide troubleshooting and system support by identifying issues with the application configuration, security, and data replications across multiple environments. Demonstrate critical thinking and problem solving. Answer user questions and track problems received. Troubleshoot system and data issues and failures. Resolving issues and questions. Monitor for systemic problems to proactively identify, determine root cause and resolve before they become larger.
• Complete tasks as assigned to upgrade, configure, test and maintain business applications by working closely with developers and analysts. This includes application security, programming, data copies and data replications.
• Assist with written and verbal communication with Vendors, Analysts, Functional Teams/Stakeholders, and Managers to gather requirements, report progress, issues, and project details. Respond to user requests and incidents. Assist with coordinating meetings / testing times with functional teams and outside vendors.
• Assist with build of SQL jobs and processes to extract and load data into data warehouses and data marts. Assist with maintenance of analytics cubes. Work closely with DBAs and engineers to assist with monitoring performance of databases.

Qualifications

• Bachelor's Degree in a technical (CS, CIS, MIS) or related degree and 3-5 years experience in application development, software engineering, application support/administration, or related experience. or
• Associate's Degree or equivalent technical training/certifications and 5-7 years experience in application development, software engineering, application support/administration, or related experience. or
• HS diploma or equivalent or equivalent technical training/certifications and 7 or more years experience in application development, software engineering, application support/administration, or related experience.

• Preferred qualifications:
• Programming
• JavaScript
• SQL,C#
• Powershell scripting
• Python and Business Process
• Modeling (BPM tools)
• Automation tools including PowerAutomate
• Infor ERP or ERP Systems experience

Benefits at Children's Mercy

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Learn more about Children’s Mercy benefits.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $39.59/hr, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This position is entirely remote or work-from-home. The person hired must live in the Kansas City metro area and may attend on-site meetings, as scheduled.

#LI-Remote

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.