Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.

Our tech solutions:

Reduce traffic fatalities
Enhance pedestrian accessibility
Empower system operators to save time & money

You’ll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.

Who You Are:

As a Customer Success Manager at Citian, you will be responsible for understanding our public sector clients’ most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.

Required Qualifications:

3+ years of Customer Success experience ideally within SaaS GovTech
Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
Strong track record of consistently exceeding customer success metrics and targets
Excellent verbal and written communication skills
Ability to travel to various local and national events as needed. Travel will be regional and national

Preferred Qualifications:

Venture-backed, start-up experience
Prior Customer Success experience with public sector clients

Your Citian Advantage:

Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
401(k) company match and monthly commuter transportation benefit
On-site gym and free snacks in the office
High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!

Let's build smarter cities together! Learn more about Citian here: www.citian.co

** Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

About the company

Citian builds software for public-sector transportation agencies to improve safety and mobility through data-driven insights. Its cloud-based SaaS platform collects and analyzes roadway data, delivering dashboards and reports that help transportation leaders understand traffic patterns, incidents, and asset performance. Unlike more general analytics tools, Citian focuses on the needs of government transportation managers and delivers tailored insights to support decision-making. The company aims to save lives and optimize transportation management by providing clear, actionable data to road planners and operators.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Washington DC, District of Columbia

Founded

2019

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Simplify's Take

What believers are saying

Citian named Oklahoma Highway Safety Office as a client in August 2026.
Its 2026 posts show active presence at ATSIP, NASTO, NACTO, and AASHTO.
Citian cites 84% of MPO planners lacking predictive crash modeling, a direct pain point.

What critics are saying

Citian depends on SS4A and federal safety budgets, exposing revenue to Washington delays.
Only Oklahoma Highway Safety Office is publicly named, signaling narrow customer concentration.
If agencies keep spreadsheets and consultants, Citian becomes a nice-to-have, not infrastructure.

What makes Citian unique

Citian sells proactive roadway safety planning built for defensible crash analyses.
Its platform targets SS4A action plans and decades of crash history reconciliation.
Citian positions data quality as a product advantage through repeatable safety workflows.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
401(k) Company Match
Commuter Benefits
Wellness Program
Gym Membership
Performance Bonus

Citian

Customer Success Manager

About the job

About the company

Get referred to Citian

Simplify's Take

What believers are saying

What critics are saying

What makes Citian unique

Benefits

Growth & Insights

6 month growth

1 year growth

2 year growth