Deloitte

Audits companies and advises on tax and technology

Junior Voice Cash Application Specialist

Accounts Payable/ReceivableUpdated on Nov 10

Full-timePolandNo salary listed

About the Job

Requirements

Requires 0–2 years of experience in financial services and customer relations.
Experience in cash application, accounts receivable management, or a similar accounting role is advantageous.
Requires a good understanding of the order-to-cash cycle and payment allocation principles and procedures.
Requires strong verbal and written communication skills to communicate professionally and effectively with customers and internal stakeholders.
Hands-on experience using a major enterprise resource planning system such as SAP, Oracle, or NetSuite is preferred.
Requires advanced Microsoft Excel skills.
Requires analytical and problem-solving skills, accuracy, and attention to detail, including the ability to investigate, analyze, and resolve complex payment-related situations and account-level discrepancies.
Requires intermediate-to-advanced English proficiency (B2–C1) and Spanish proficiency (B2–C1).

Responsibilities

Accurately allocate customer payments, including ACH payments, bank transfers, checks, and credit card transactions, to the appropriate invoices and customer accounts in the enterprise resource planning system.
Investigate and resolve unapplied payments, partial payments, overpayments, and other payment-related discrepancies in a timely manner.
Obtain, interpret, and manage payment information from bank statements, customer portals, and email correspondence.
Communicate with customers by phone and email to confirm payment allocation, request payment details, and resolve payment-related inquiries.
Complete daily and monthly reconciliations of cash receipt records to ensure accuracy and support the month-end closing process.
Work with the Collections, Billing, and Disputes teams to resolve complex customer account issues and support a smooth order-to-cash process.
Identify and recommend opportunities to improve the efficiency and accuracy of the payment allocation process.

Desired Qualifications

Hands-on experience using a major enterprise resource planning system such as SAP, Oracle, or NetSuite.

Who we are looking for

0–2 years of experience in financial services and customer relations. Experience in cash application, accounts receivable management, or a similar accounting role is an advantage.
Good understanding of the order-to-cash cycle, with a good understanding of payment allocation principles and procedures
Strong verbal and written communication skills, with the ability to communicate professionally and effectively with both customers and internal stakeholders.
Hands-on experience using a major ERP system (e.g., SAP, Oracle, NetSuite) is preferred. Advanced Microsoft Excel skills are also required.
Strong analytical and problem-solving skills, with a high level of accuracy and attention to detail. Demonstrated ability to investigate, analyze, and resolve complex payment-related situations and account-level discrepancies.
Intermediate to advanced level of English (B2-C1) and Spanish (B2-C1).

Your future role

We are seeking a motivated and detail-oriented Junior Voice Cash Application Specialist to join our finance team. The successful candidate will play a key role in managing Accounts Receivable activities, with a particular focus on the accurate and timely allocation of customer payments. The role involves investigating and resolving payment-related discrepancies, maintaining accurate AR records, and working closely with customers and internal teams to ensure a smooth order-to-cash process.

Key Responsibilities:

Allocate Customer Payments: Accurately allocate all customer payments, including ACH payments, bank transfers, checks, and credit card transactions, to the appropriate invoices and customer accounts in the ERP system.
Manage Payment Exceptions: Investigate and resolve unapplied payments, partial payments, overpayments, and other payment-related discrepancies in a timely manner.
Manage Payment Information: Obtain, interpret, and manage payment information from various sources, including bank statements, customer portals, and email correspondence.
Communicate with Customers: Communicate professionally and effectively with customers by phone and email to confirm payment allocation, request payment details, and resolve payment-related inquiries.
Perform Reconciliations: Complete daily and monthly reconciliations of cash receipt records to ensure accuracy and support the month-end closing process.
Collaborate Internally: Work closely with the Collections, Billing, and Disputes teams to resolve complex customer account issues and ensure a smooth order-to-cash process.
Drive Process Improvements: Identify and recommend opportunities to improve the efficiency and accuracy of the payment allocation process.

What we offer

Stable job in multinational company based on employment contract;
Working in flexible hybrid model -3 office days and 2 remote days per week;
Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
Structured onboarding process and Buddy program for new joiners;
Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
Attractive benefits.

Selection process

Please ensure that your resume is submitted in English as part of your application.

About Deloitte

The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.

About the team

The Deloitte CE Business Delivery Solutions operates seamlessly as a center of delivery excellence throughout the Central Europe region. We provide our customers with tax, finance, accounting, and legal business support compliance and reporting services.

#LI-KM1

About the Company

Deloitte

Audits companies and advises on tax and technology

Deloitte audits companies and advises businesses and governments on tax, technology, and risk, and it is one of the Big Four, the world's four largest accounting firms. In 1849 its founder became the first independent auditor of a public company, Britain's Great Western Railway. Its auditors check companies' financial reports for errors and fraud before investors rely on them, while its consultants design strategy, install business software, and defend clients against cyberattacks. Clients pay fees for each audit or project, and each country's Deloitte firm is a separate business owned by its local partners. Deloitte was founded in London in 1845 and is based in New York.

Company size: 10,001+
Company stage: Late Stage VC
Total funding: $17.1M
Headquarters: New York, NY
Founded: 1845

Recently Posted Jobs

Explore more opportunities at Deloitte

See more jobs