Manager – Community Benefits/Community Relations Program Design and Evaluation

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Reporting to a Director of Community Benefits and Community Relations (CBCR), the Manager, Program Design and Evaluation is responsible for ensuring that community benefit investments, programs, and strategies advance Beth Israel Lahey Health (BILH) priorities while maximizing community impact and Social Return on Investment (SROI). Working across eleven hospitals, this role leads the design, measurement, and optimization of initiatives to ensure resources are strategically deployed, outcomes are demonstrable, and investments align with organizational goals, regulatory requirements, and community needs. The Manager develops and oversees program design, evaluation frameworks, performance metrics, and impact analyses that inform decision-making, resource allocation, and long-term strategy. This individual leads the Community Health Needs Assessment (CHNA) process and supports the development of Implementation Strategies that align community priorities with BILH's strategic objectives, emphasizing evidence-based approaches, measurable outcomes, sustainability, and scalable impact.

In partnership with CBCR leadership and key stakeholders, the Manager evaluates the effectiveness, value, and strategic alignment of programs and investments, translating data into actionable recommendations that strengthen performance and advance BILH business needs. Responsibilities include developing dashboards and reports, assessing Social Return on Investment (SROI) and community impact, identifying opportunities for improvement and innovation, ensuring data integrity, and fostering a culture of continuous learning and accountability. The role serves as a strategic partner to leadership, using data and evaluation not as an end in themselves, but as tools to guide investment decisions, demonstrate value, and maximize the impact of BILH's community benefit portfolio. This position uses evaluation as a tool for driving business value, strategic alignment, impact and SROI.

This position will be hybrid, requiring onsite presence in Charlestown, MA and at BILH hospitals one to three days per week.

Job Description:

Essential Duties & Responsibilities including but not limited to:

·       Designs, implements, and continuously improves evidence-informed programs, tools, and investments that advance BILH business needs, strategic priorities, and community benefit goals. Oversees program planning, budgeting, grantmaking, implementation, monitoring, stakeholder engagement, and technical assistance to ensure alignment, adoption, and measurable impact.

·       Develops, manages, and monitors the Community Benefits and Community Relations (CBCR) evaluation framework, including KPIs, logic models, theories of change, and impact measures, to assess strategic value, inform resource allocation and investment decisions, meet regulatory requirements, and maximize Social Return on Investment (SROI). Identifies opportunities to strengthen program and operational performance and develops actionable recommendations.

·       Leads data strategy and infrastructure for CBCR programs and investments, including database design, data collection, analysis, grants management, tracking, reporting, and impact measurement. Supports stakeholder training and adoption of systems, processes, and tools that advance departmental and organizational priorities.

·       Establishes and monitors metrics to ensure compliance with federal, state, and local Community Benefits requirements while demonstrating outcomes, strategic alignment, community impact, and SROI across BILH and its hospitals.

·       Partners with CBCR leaders and stakeholders to define goals, metrics, indicators, and evaluation approaches that support strategic decision-making and resource prioritization. Maintains and promotes a portfolio of evidence-based and promising practices to strengthen program effectiveness and impact.

·       Designs and manages the Community Health Needs Assessment (CHNA), prioritization, community engagement, and Implementation Strategy (IS) processes for all BILH hospitals, ensuring alignment between identified community needs, BILH strategic priorities, evidence-based interventions, and regulatory requirements.

·       Analyzes quantitative and qualitative data using appropriate analytical methods, ensuring data quality, integrity, and the translation of findings into actionable insights that inform strategy, planning, and investment decisions.

·       Selects, manages, and oversees external evaluators and consultants to ensure high-quality analyses and alignment with organizational objectives.

·       Develops and maintains dashboards, reports, presentations, and other decision-support tools that communicate impact, strategic value, fulfillment of business needs, regulatory compliance, and return on investment to internal and external stakeholders.

·       Supports organizational adoption of data-informed program design, planning, implementation, and continuous improvement practices, fostering a culture of accountability, learning, and strategic investment across the CBCR department.

Minimum Qualifications:

Education: Bachelor's degree required. Master's degree preferred;

Licensure, Certification & Registration: N/A

Experience:

• 5-8 years' program design and evaluation with management experience or an equivalent combination of education and relevant experience

• 3 years' management or demonstration of progressive leadership; Experience conducting Community Health Needs Assessment (CHNA) and conducting program evaluation

• Strong program planning and design skills. Previous experience designing and evaluating community health programs, including knowledge of relevant program theories and frameworks such as but not limited to logic models, outcome evaluation and theories of change.

• Comfortable working knowledge of multiple research methods and evaluation approaches

• Strong understanding of health care systems, community-based organizations and policy, including understanding of common healthcare and public health intervention and evidence-based/informed approaches.

• Grant experience, including proposal development, grant writing, and grant making and grant management

• Project management and documentation experience

• Experience working and developing solid relationships with diverse stakeholder groups

• Experience with MS Word, Excel, PowerPoint

Skills, Knowledge and Abilities

• Must be a strategic, critical thinker who can successfully troubleshoot and solve problems.

• Outstanding presentation, oral, writing and analytic skills. Proven ability to quickly understand complex challenges and propose solutions in organized, articulate concept papers, reports, and proposals.

• Excellent organizational skills with a willingness to assume responsibilities and take initiative; ability to be a team player

• Ability to manage multiple projects effectively and prioritize tasks

• Proficient quantitative and qualitative data analysis (e.g., SPSS, Excel, R) and evaluation skills

• High attention to detail and ability to contribute to multiple projects effectively and independently

• Ability to communicate clearly about complex data topics, including both written and verbal communication

• Ability to demonstrate excellent work with minimal supervision

• Ability to show initiative and be proactive in recommendations

• Ability to mentor and guide other staff members

Preferred Qualifications & Skills:

• Process improvement

• Creative, tenacious, and diligent with a strong sense of curiosity.

• Knowledge of Massachusetts Attorney General 's Office, MA Department of Public Health, NH Charitable Trust Unit and Internal Revenue Service Community Benefits regulatory requirements.

Pay Range:

$110,000.00 USD - $125,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled