Simplify Logo

Full-Time

Customer Experience Group Lead

Updated on 7/19/2024

The Farmer's Dog

The Farmer's Dog

501-1,000 employees

Subscription service delivering human-grade pet food

Consumer Goods

Junior

Nashville, TN, USA

Category
Customer Experience
Customer Success & Support
Required Skills
Excel/Numbers/Sheets
Requirements
  • Minimum of 1-2 years leading and developing employees
  • Strong emotional intelligence
  • Proven command of different platforms and customer experience tools
  • Proficient in Excel and Google Sheets
  • Infectious positive demeanor
Responsibilities
  • Provide real-time and structured feedback to group
  • Handle escalated phone calls in real time
  • Be the source of truth for any questions that arise from team members
  • Assist with onboarding and offboarding team members
  • Ensure time is tracked accurately and approve timecards for all direct reports

The Farmer's Dog

Company Stage

Series D

Total Funding

$168.1M

Headquarters

New York, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

11%

1 year growth

8%

2 year growth

45%

Benefits

Competitive compensation & equity packages

Health, dental, & vision

Parental leave

401k

Flexible PTO

Employee discount