Junior Appraiser

About Vintage.com

About the Team

Why This Role Matters

Why the role exists

What success looks like

• Complete your Training Academy programme and apply your learning confidently in day-to-day appraisals.
• Build towards appraising the contents of 30 customer boxes a day by the end of your first three months.
• Once fully onboarded, consistently appraise 30+ customer boxes a day while meeting agreed quality standards.
• Maintain Quality Control accuracy above 95%, supported by regular audits and feedback.
• Keep acceptance rates in line with agreed Appraisals team measures.
• Work positively with Team Leaders, specialists and colleagues to improve quality and workflow.

• Complete structured training in our Training Academy and apply new knowledge in your daily work.
• Build knowledge across categories including gold, silver, jewellery, watches, medals, toys, cameras and collectables.
• Learn appraisal methods, systems and quality standards from category specialists and your Team Leader.
• Take ownership of your development by asking questions, acting on feedback and making the most of learning opportunities.
  
  

• Assess and value customer items carefully, accurately and fairly.
• Review each customer box thoroughly and record clear, consistent appraisal decisions.
• Make independent decisions as your knowledge grows, involving a specialist when you need guidance.
• Support transparent and trustworthy customer offers through careful judgement and attention to detail.
  
  

• Complete data entry accurately and reliably in our appraisal systems.
• Work towards agreed volume, Quality Control and acceptance-rate measures without compromising care or accuracy.
• Participate positively in audits, quality checks and feedback sessions.
• Follow safe working practices, keeping your workspace tidy and organised and lifting customer boxes safely.
  
  

• Collaborate with Team Leaders, specialists, Operations and Sales to support smooth workflows.
• Adapt positively when processes or priorities change, learning new ways of working quickly.
• Share ideas and observations that could improve quality, efficiency or the team experience.
  
  

Essential

• A strong sense of ownership and accountability for both the quality and productivity of your work.
• A genuine interest in vintage, antique and collectable items.
• Excellent attention to detail and a strong focus on accuracy.
• Curiosity, a willingness to learn and the confidence to ask questions and act on feedback.
• Strong organisation skills and the ability to manage several tasks in a busy environment.
• Clear, positive communication and a collaborative approach.
• Reliability, punctuality and a consistent approach to your work.
• Confidence using basic IT systems and completing accurate data entry.
• Handle and move customer boxes safely, using appropriate equipment or assistance where required.

Helpful

• Experience with jewellery, antiques, collectables, second-hand goods or a related product environment.
• Previous experience handling, assessing or valuing physical products.

Qualifications

Living Our Values

• Treat every customer’s items with care, fairness and respect.
• Stay curious, ask thoughtful questions and share what you learn.
• Take pride in accurate decisions, reliable records and consistent standards.
• Contribute to an inclusive team where people support one another and speak openly.
• Respond positively to feedback and change, always looking for a better way.