Planning & Insights Intern

Job Description

Join us for your placement year in summer 2027! Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community.

Our Contact Centre is a large, collaborative team focused on providing a fantastic customer experience from the very first interaction. Customers contact us through a variety of channels throughout the year, and because our demand can be highly seasonal, we continually adapt how we use our resources to meet their needs.

There are also lots of opportunities throughout the year to get involved, develop new skills, and work with colleagues across the business. These include volunteer days, open days, training sessions, and cross-functional projects.

In this role, you will be responsible for:

• This role gives you the opportunity to experience a variety of areas within the Contact Centre, from scheduling resources and analysing MI reports to using real-time analytics and supporting day-to-day operations.
• It’s a great opportunity to build practical experience, develop your analytical and planning skills, and gain a better understanding of how a busy Contact Centre operates.
• Alongside your day-to-day responsibilities, you’ll also have the chance to get involved with our intern, social and eco committees, as well as dedicated opportunities to work on your own projects and ideas.

Interested? Upload your CV and a Cover Letter today!

Qualifications

Please note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree - if you do not meet these criteria please consider applying for other positions.

We’re looking for someone who:

• Is working towards, or has achieved, a 2:1 degree or above.
• Has strong attention to detail and accuracy.
• Be organised and proactive, with the ability to manage different priorities in a fast-paced environment.
• Enjoys working both independently and collaboratively as part of a wider team.
• Has strong communication and relationship-building skills.
• Is comfortable managing priorities in a fast-paced environment.
• Has an interest in data analysis, workforce planning and operational decision-making.

Right To Work: please ensure you have a valid Right To Work in the UK status for the entirety of the placement year upon submitting an application.

Additional Information

Deadline for Applications: 27/11/2026

Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Expected Start Date: July 2027

Please note that this date is advisory and can be flexible within reason.

Contract Duration: 1 year

Working Hours: 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunchbreak.

Working with us comes with the following benefits:

• 20 days annual leave per year plus bank holidays
• Access to the Perkbox Benefits platform
• Discounts on products from across the Bosch Group
• Enhanced pension contributions
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Policy to support growing families
• Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme
• And more!