Customer Service Specialist - Japanese Speaking or Korean Speaking

Overview

Customer Service Specialist – Japanese Speaking or Korean Speaking

Location: Bangkok, Thailand (on-site)

Industry: Customer Service for a well-known international company

Working hours: 24/7 (rotational shifts, subject to change based on operational requirements)

Language: Japanese or Korean: C1 or equivalent · English: conversational to intermediate

About the Opportunity

We are looking for enthusiastic, customer-focused Japanese-speaking or Korean-speaking Customer Service Specialists to join our growing team in Bangkok, Thailand. In this role, you will support the customers of a leading international brand. You will help them with product and service inquiries, account matters, and other customer service requests. This is an excellent opportunity for people who enjoy helping others, have strong communication skills, and want to build a career in customer experience.

Responsibilities

Key responsibilities• Handle inbound customer inquiries, mainly by phone, with chat and email support when required.• Help Japanese-speaking or Korean-speaking customers with general inquiries, account and order updates, changes, cancellations, and other service requests.• Give professional, accurate and timely support so every customer has a positive experience.• Investigate customer concerns and resolve them according to established processes and guidelines.• Work with internal teams to resolve complex customer issues.• Keep accurate records of customer interactions and case resolutions.• Meet individual and team targets for customer satisfaction, service quality and productivity.• Support continuous improvement initiatives that enhance the overall customer experience.

Qualifications

Requirements• Japanese or Korean: Advanced proficiency (C1 level or equivalent) in both spoken and written communication.• English: At least conversational to intermediate proficiency in both spoken and written communication.• Strong interpersonal, communication and problem-solving skills.• A customer-oriented mindset and the ability to handle inquiries professionally.• Comfortable working in a voice-based customer service role.• Willing to work rotational shifts, including weekends and public holidays, based on operational requirements.• Willing to relocate to Bangkok, Thailand, if currently living overseas.• Preference for candidates who can start immediately or at short notice.