Account Management Specialist Manager - Beverage Packaging

Position Overview

Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider. Driven by our purpose of shaping a sustainable world together, we work alongside our customers to provide innovative solutions to the aerospace, automotive, beverage packaging and specialty markets. Headquartered in Atlanta, Georgia, Novelis has approximately 13,000 employees in 32 operating facilities on 4 continents.

Responsibilities & Qualifications

The Novelis North America Can Product Management Team is seeking an Account Management Specialist (AMS) Manager, Beverage Packaging to lead a critical, customer-facing team during an exciting period of growth and transformation. This role offers the opportunity to shape and strengthen the AMS function as the Beverage Packaging business continues to evolve, including the continued ramp-up of Bay Minette and anticipated growth across the market over time. The AMS Manager will lead a team that blends experienced Account Management Specialists with newer team members, creating a meaningful opportunity to coach, develop, and build capability while ensuring customer orders and forecasts are validated, accurate, and entered in a timely manner. This is a highly visible role that partners closely with Customers and multiple levels of the organization to ensure sales demand stays aligned with the sales and operating plan (S&OP), and to drive consistency and quality across all Beverage Packaging customer orders.

Responsibilities

• Lead, coach, and develop a team of Account Management Specialists (AMS), supporting both established team members and those newer to the role
• Partner with the Beverage Packaging Commercial team to bring customer service strategies to life
• Own customer satisfaction and delivery metrics, driving continuous improvement
• Lead key aspects of strategic customer relationships with Coca-Cola, Pepsi, Ball, and others
• Ensure orders are aligned to the sales and operations plan (S&OP) and oversee booking control activities for timeliness and accuracy
• Coordinate resolution plans for aging inventory

Minimum Qualifications 

• Bachelor's Degree in business or similar subject area  
• 5-7 years related experience in multinational manufacturing company  
• Excellent communication, analytical, and problem-solving skills
• Previous customer service experience at the leadership level
• Leadership skills to direct, lead, and develop team members to accomplish objectives 
• Experience working with an order entry and forecasting system
• Demonstrated experience leading a mixed-tenure team, including onboarding, mentoring, or upskilling less experienced team members while managing seasoned staff
• Experience leading teams through operational change, growth, or scaling initiatives
• Proficiency with ERP/CRM systems (e.g., SAP, Salesforce) or similar order management platforms
• Demonstrated ability to collaborate cross-functionally with Commercial, Supply Chain, and Operations teams
• Comfort working with KPIs, dashboards, or reporting tools to track and improve customer satisfaction and delivery metrics
• In 2027, employees based in Atlanta will be expected to work in the office Monday through Thursday, with the option to work remotely or from the office on Friday.

Preferred Qualifications:

• Master's degree in relevant field
• Previous management experience 
• Experience in packaging, metals, or manufacturing supply chain environments
• Six Sigma / Lean or other continuous improvement certification
• Experience supporting new plant start-ups or capacity expansions
• Familiarity with Sales and Operations Planning (S&OP) processes

Please note that we are unable to provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship

What We Offer:

Novelis' benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, driven by the marketplace, and affordable. In addition to core benefits, we provide these unique to the industry benefits:

• Family Growth Programs: Paid parental Leave, Adoption Assistance, Fertility Treatment, Childcare Discount and Nursing Mom Support
• Employee Assistance Programs: free resources available 24/7 to you and your family in the areas of mental health, family life, and career and financial guidance
• Wellness Programs: incentives for wellness activities, wellness spending account, programs for building healthy habits, virtual physical therapy for joint, back, and pelvic health, health management programs and more.
• Diabetes Management Program
• Pet insurance
• Identity Theft Protection
• PerkSpot Discount Program
• Tuition assistance and career development programs!

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Location Profile

Novelis’ Global Corporate Headquarters is located in the Buckhead neighborhood of Atlanta Georgia and employs approximately 250 people. It is co-located with Novelis’ North America regional office which employs approximately 225 people. Supporting its 24 operations worldwide Novelis’ corporate office is home to the executive leadership team and global functions that support the automotive beverage can and high-end specialties value streams. The City of Atlanta provides a diverse and family-friendly place to live with countless museums cultural organizations and educational institutions including the Georgia Aquarium Woodruff Arts Center CNN Center Georgia Tech and Mercedes-Benz Stadium. In the Atlanta area Novelis has strong community partnerships with Atlanta Habitat for Humanity GeorgiaFIRST and Agape Youth and Family Center in addition to many local museums and community groups.

Novelis recognizes its talented and diverse workforce as a key competitive advantage. Novelis provides equal employment opportunities to all employees and applicants. All terms and conditions of employment at Novelis including recruiting hiring placement promotion termination layoffs recalls transfers leaves of absence compensation and training are without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial or local laws.

Disclaimer

We encourage all potential candidates to follow the protocols below and to be diligent when sharing any personal information:1. Check the job posting is live and valid via our careers page: Careers - Novelis2. Verify any communication with us by contacting our talent team at Careers - Novelis